Investing In Stocks Is A Lot Like Lending Your Friend Money

There are similarities between how we invest in stocks, and how we determine if we should lend somebody money.

Note: This article is a collaboration between The Good Investors and The Woke Salaryman. It was written by me and edited by He Ruiming. An earlier version of this article was first published in The Woke Salaryman.

Investing in stocks is sometimes made unnecessarily complex.

But really, if you boil it down, it’s basically making an educated guess on whether you’ll see your money return to your hands (hopefully more than the initial amount). 

So, we decided to come up with an analogy that you might find all-too-relatable –  lending your friend money. 

Okay, but before the nitpickers start, we have a few caveats to make.

There are key differences between investing in companies and lending money that we will disclaim upfront. Namely:

  • Lending and getting your money back (hopefully) involves a short time frame, but investments are often for the long term
  • Lending can be an emotional decision; investing emotionally is often a bad idea
  • You’d expect to get 100% of your money back when you lend people money, but you’d expect more from your investments 

Now that we’ve gotten that out of the way, let’s get straight to it.

These are the things that both investors and prospective lenders might wanna look out for when parting with their money. 

Factor 1: The industry they are in 

First things first. The industry they’re in matters, because that affects how much income they will be getting.

Are they exposed to a growth industry, or one that’s stagnated and going through rapid decline?

For example, you’d prefer to lend money to someone who’s working to develop productivity software as opposed to someone who works at a print newspaper. One has the potential for a lucrative career path. The other’s best days are over. It’s obvious who is more likely to return your money.

Similarly, when investing in stocks, the industry that the company is exposed to is important.

Being in a large and/or growing industry means that it’s easier for a company to grow.  But companies that are in a sunset industry have little room for expansion, and may meet their demise sooner than later.

Factor 2: The stability of their income

The next thing you think about is the stability of income.

Are they working at an established technology company as a software developer, or are they a freelance developer who relies on gigs?

Don’t get us wrong. Freelancing can be highly lucrative, but it may not be as stable as working at an established company – and having a stable income increases the chances that they can repay you.

When applied to the stock market, having stable income (in other words, having recurring revenues) is better than having income that comes from unpredictable sources (such as depending on big sporadic projects for revenue). 

Having recurring revenues means that a company’s management team is able to better budget for growth investments for the future, without worrying that the business may fall into a rut.

Remember – investors love predictability.

Factor 3: Their financial strength

Is your friend laden with a heavy mortgage, car loan, and/or credit card debt?

If so, it’s going to be really difficult for them to repay you, as compared to somebody who has minimal financial liabilities at the moment. After all, if they already owe so many people/organisations money, what is the likelihood you’ll get your money back?

In a similar way, companies can also be either heavily in debt, or be flushed with cash and assets.

I prefer a company with a strong balance sheet – (aka more cash than debt). This simple trait makes a company antifragile, in my opinion.

Antifragility is a term introduced by Nassim Taleb, a former options trader and author of numerous books including Black Swan and Antifragile. Taleb classifies things into three groups:

  • The fragile, which breaks when exposed to stress (like a piece of glass, which shatters when dropped)
  • The robust, which remain unchanged when stressed (like a football, which does not get affected much when kicked or dropped)
  • The antifragile, which strengthens when exposed to stress (like our human body, which becomes stronger when we exercise)

Companies too, can be fragile, robust, or even antifragile. 

The easiest way for a company to be fragile is to load up on debt. If a company is heavily indebted, it can crumble when facing even a small level of economic stress.

On the other hand, a company can be robust or even antifragile if it has a strong balance sheet that has minimal or reasonable levels of debt. During tough times (for whatever reason), having a strong balance sheet gives a company a high chance of surviving. It can even allow the company to play offense, such as by hiring talent and winning customers away from weaker competitors, or having a headstart in developing new products and services. In such a scenario, companies with strong balance sheets have a higher chance of emerging from a crisis – a period of stress – stronger than before.

Factor 4: Their cash flow

Also linked to financial strength is cash flow – which refers to the cash they have left from their income after all expenses are deducted. 

Example: Let’s say your friend has a promising career, a high income, and little debt. However, they’re still living paycheck to paycheck because of an extravagant lifestyle.

This makes lending money to them riskier. In the event they lose their job, they might have to sell some of their stuff to get by. It also won’t be easy for them to change their lifestyle to make sure they have sufficient savings to repay you.

Similarly, when investing in stocks, I’m focused on the free cash flow that a company can generate.

All things equal, a company with higher free cash flow is more valuable than one with lower free cash flow.

Factor 5: Their income growth

Some people continuously upskill throughout life and improve their earning power – whether it’s through new skills, networking or starting a business. Others get stuck in jobs they dislike for years and take no action because of learned helplessness.  They suffer from little job and income progression. 

(To be clear, there’s nothing wrong with a person not wanting to improve their income over time. For instance, there could be cases where a higher income would mean a trade-off of lesser family time.)

But simply for our context, we’d prefer if the person we are lending money to has a history of growing their income.

In stock market investing, I too want to look for companies with a proven track record of growth. 

This is because I believe that businesses that are winning tend to have a certain momentum that allows them to carry on winning. Think about it. If you’re a talented employee working in a company that’s struggling, would you prefer to stay put, or join a competitor who’s flourishing?

What happens is that businesses that are winning stand a higher chance of attracting talented employees, which allows them to carry on winning, which allows them to continue to attract talent, and so on and so forth.

Factor 6: Integrity and history of personal growth

Is your friend a trustworthy and dependable person? Or one of those people who are infamous for owing people money, dodging calls, and going on radio silence? 

Make no mistake: Character and track record are incredibly important, and cannot be ignored.

Yet another important aspect about their character is attitude towards personal growth. We touched on this earlier, but it’s important to bring it up again. If your friend is someone who’s willing to constantly reinvent themselves, they’ll likely be able to enjoy a growing income stream in the years ahead. This makes it even more probable that they are willing and can afford to repay you. 

It’s the same with companies.

I am attracted to a company with a management team that has demonstrated integrity, capability, and innovativeness.  Each of these factors is important: 

  • A management team without integrity can fatten themselves at the expense of shareholders. 
  • A management team without capability is bad for self-explanatory reasons.
  • Without innovation, a company will struggle to grow and can easily be overtaken by competitors.

The logic behind this investment framework

What we need to understand is that the fundamental nature of the stock market is a place to buy and sell pieces of a business.

What drives stock prices over the long run is the stock’s underlying business performance. If the business does well, the stock should do well, eventually. Conversely, if the business does poorly, the stock will fare poorly too, eventually. 

The word eventually is important, because a stock’s price can swing all over the place, in an unpredictable fashion, in the short run. 

But over the long run, the underlying business performance of a stock acts like gravity for the stock’s price, with the direction of pull (upwards, downwards, or sideways) determined by the state of the business.

Read more about my investing methodology here and here.

A final word

These last few paragraphs have nothing to do with investing in stocks, but it has something to do with lending money. We wrote this article with the intention to help make investing more easily understandable. 

That said, all of us need to realise that unlike stock market investing, lending money is often an emotional decision.

And if emotions now come into the picture, then all that logical decision-making-framework needs to be thrown out the window. The important question to answer becomes: “Am I willing to never see this money again if I lend it to my family/friend in need?”

If the answer’s yes, then you need to hope that you’re not encouraging reckless or wanton financial behaviour in your family/friend by lending them money. If the answer’s no, then you may be denying them of a second (or third, fourth, fifth) chance they might desperately need for a breakthrough in life. 

For that reason, the decision to lend money is incredibly difficult to make – it’s much harder than investing in stocks, and we hope you’ll always make the best decision for yourself and the person-in-need who’s knocking on your door.

The Woke Salaryman: But just to be on the safe side, when in doubt, don’t lend. 

Stay Woke, Salaryman


Disclaimer: The Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life.

The Unique Ingredient of Haidilao’s Success: Love

All of Haidilao’s success can perhaps be boiled down to something simple: Its founder Zhang Yong’s magnainomous love toward his fellow man.

Note: This article was first published in MOI Global’s website. MOI Global is a community of thoughtful investors that was created by its chairman, John Mihaljevic. I wrote this piece as part of my presentation for the currently on-going Best Ideas 2021 Conference organised by MOI Global.


I’m thrilled to have the opportunity to present at Manual of Ideas’ upcoming Best Ideas 2021 online conference. The company I’ll be discussing is the Hong Kong-listed and China-based Haidilao (HK: 6862). This article you’re reading now is a short introduction to Zhang Yong, Hadilao’s co-founder and current leader.

What I want to do is to present translations of some of my favourite passages from a 2011 book on Zhang Yong and Haidilao. The book is in Mandarin and is titled “海底捞,你学不会.” Iin English, it means “You Can’t Copy Haidilao”.

First, some background

Hotpot is a popular meal among the Chinese. It involves people – often friends and family – sitting around a big pot of flavourful boiling broth to cook by dipping food items into the broth. Haidilao’s business lies in running its namesake chain of hotpot restaurants. At the end of 2019, the company had 716 restaurants in China and another 52 in other countries and territories around the world, including Australia, Hong Kong, Japan, Singapore, the United Kingdom, the United States, and more. 

I run Compounder Fund together with my co-founder Jeremy Chia and it has a position in Haidilao. Compounder Fund invests mainly in companies that we think can compound the value of their businesses at high rates over the long run (hence the name Compounder Fund!). To us, such companies tend to have the following traits: 

  1. Revenues that are small in relation to a large and/or growing market, or revenues that are large in a fast-growing market
  2. Strong balance sheets with minimal or reasonable levels of debt
  3. Management teams with integrity, capability, and the ability to innovate.
  4. Revenue streams that are recurring in nature, either through contracts or customer-behaviour
  5. A proven ability to grow
  6. A high likelihood of generating a strong and growing stream of free cash flow in the future

We spend a lot of time looking at a company’s leadership. This is because of our belief that, in nearly all cases, a company’s leadership is the source of its competitive advantage (if any). A company’s current competitive advantage is the result of management’s past actions, while a company’s future competitive advantage is the result of management’s current actions. We study a company’s compensation structure, related-party transactions, and insider ownership to assess integrity. For capability and innovation, we think about how a company has grown its business over time and what really excites us are business leaders who have a unique way of looking at the world.

Zhang Yong is one such exciting business leader, in our view. “You Can’t Copy Haidilao” is written by Huang Tie Ying, a professor at Beijing University. The book is written from Huang’s point of view and it discusses the highly unusual way that Zhang runs Haidilao. It helped us to understand that while Zhang is not perfect, he has an immense kindness and love toward his fellow man, and an unwavering belief in the good of humankind. He had infused these qualities into Haidilao and it had helped him to develop employees who deliver extraordinary service to customers from the heart. And it is this genuine commitment to exemplary service from Haidilao’s frontline service staff that has propelled the company’s growth.

We invested in Haidilao before we came across Huang’s book. But we already saw strong signs that Zhang was unique. For instance, Haidilao’s 2018 IPO prospectus mentioned:

  • The company has industry-leading compensation for employees among all Chinese cuisine restaurants in China.
  • Restaurant managers are primarily evaluated based on customer satisfaction
  • Nearly all of Haidilao’s restaurant managers started working for the company in non-managerial positions (such as waiters, bussers or janitors) and steadily rose through the ranks
  • Restaurant managers share in the profits of the restaurants they manage, but that’s not at all – they enjoy an even larger share of the profits from restaurants that are managed by their first and second-generation mentees 

We cannot confirm if the Haidilao described in “You Can’t Copy Haidilao” is still the same today. But there are also no strong reasons for us to believe that the current Haidilao has completely warped. The hotpot business is not complicated. You do not require a chef in the shop, so nearly anyone can run a hotpot restaurant. It also means that competition is tough. But Zhang Yong has grown Haidilao’s revenue to RMB 26.6 billion (around US$3.98 billion) in 2019, up 56.5% from 2018. Profit was up 42.3% in the same year to RMB 2.3 billion. The company is today a truly massive and global business – when Huang wrote his book, Haidilao was only in China. 

We live in Singapore, so we’ve dined in Haidilao’s restaurants and those of its competitors on many occasions. As much as its competitors try to copy the form of Haidilao’s service, they can’t seem to get its substance. And we think there’s only a tiny sliver of a chance that Haidilao’s competitors can ever truly imitate the company. This is because Haidilao’s substance comes directly from Zhang Yong’s worldview, and it is something unreplicable, since no two humans are ever identical. 

We hope you’ll enjoy the translations I’ve made from “You Can’t Copy Haidilao”. I wanted to do this because I think there’s plenty that we, as investors, can learn from Zhang Yong. I am fortunate to be able to read Mandarin and understand the book’s content (just please do not ask me to speak or write about business in Mandarin!) so I want to pay it forward by introducing the book to the English-speaking world.

And three more things: (1) I want to stress that the translations are my own self-directed attempt, so all mistakes in them are my sole responsibility; (2) I hope I’ve managed to capture Huang and Zhang’s ideas well; and (3) I look forward to sharing more about Haidilao during the conference. Now onto the translations!

Translation: On providing legendary service

Even someone who has worked in Haidilao for only a day would know an aphorism of Zhang Yong’s: “Customers are won table by table.”

Why do we have to win customers table by table? Because every customer in a hotpot restaurant is there for a different reason. Some are couples on a date, some are there for a family gathering, while some are having business dinners. What every customer needs will be different, so how you move each customer’s heart will not be the same.

Zhang Yong has performed every single task that’s required in a hotpot restaurant… He knows that customers have a wide variety of requests. If you strictly follow standard operating procedures, the best result you can hope for is for your customers to not fault you. But you will never be able to exceed their expectations and delight them. For example, no restaurant’s operating procedure will include a free shoe-shining service.

In the early days after Zhang Yong opened his first hotpot restaurant, there was a familiar face who visited. Zhang Yong realised that the shoes of this old friend were very dirty, and so he arranged for an employee to clean the friend’s shoes. Zhang Yong’s little act moved his friend deeply. Ever since, Haidilao has provided free shoe-cleaning services at its restaurants. 

A lady who stayed above a Haidilao restaurant once ate there and praised its chili sauce. The next day, Zhang Yong brought a bottle of the sauce to her and told her that Haidilao would be happy to send her a bottle any time she wants to have it. 

These are the roots of Haidilao’s extreme service standards.

But these differentiated services can only come from the creativity of every employee’s minds.

Having processes and systems are critical when running chain restaurants… Processes and systems can ensure quality control, but human creativity is suppressed at the same time. This is because processes and systems overlook a human’s most valuable asset – the brain.

Requiring employees to strictly follow standard operating procedures means you’re hiring them only for their hands, and not their minds. You suffer the worst losses in such business deals. This is because humans are the worst “machines” – there’s no way a human can be better than a machine at repetitive actions. The most valuable part of a human is the brain. The brain can create and solve problems that processes and systems can’t!

The goal of providing world-class service is to satisfy customers. Since each customer has different preferences in the process of consuming a hotpot meal, it’s not possible to fully rely on SOPs to achieve 100% satisfaction….

… If some customers do not enjoy a free bowl of soya milk and sour plum soup, can we give them a bowl of chicken egg porridge instead? Even if we normally charge for this porridge, an elderly person with weak teeth who receives it for free may remember this considerate act for life!

A customer craves ice cream – can the restaurant’s waiters leave their station to purchase the ice cream from a neighbouring shop? A customer realises he has overordered – can he return a plate of vegetables? A customer wants to enjoy more variety – can she order half-portions? A customer really likes the dining aprons that the restaurant provides guests – can the customer bring one home for her child? 

When faced with these requests that are not included in SOP manuals, most restaurants will just say “No.” But at Haidilao, the waiters are required to exercise their creativity: “Why not?”

I grabbed a few stories from Haidilao’s internal employee magazine to highlight the company’s incredible service standards…

… Zhang Yao Lan from Haidilao’s third Shanghai restaurant says:

“Business was exceptional on a Saturday night. At 7:30pm, the Yu family visited the 3rd room… They ordered quail eggs and as I helped them cook the eggs in the hotpot, I noticed that Aunty Yu ate all the radish strips that came with the eggs. 

I figured that Aunty Yu loves radish strips. So I called the kitchen to prepare the plate of radish strips and I added my own special concoction of sauces. The Yu family were really surprised when I served the radish and asked if they had ordered the dish. I said that it’s a gift from me because I guessed that Aunty Yu likes eating radish strips and that I hope they like it… 

…They were really happy and praised me as they dug into the dish. They even asked how the dish was made… The following month, the Yu family came three times, and even brought their friends (with surnames of Cai and Yang) to Haidilao. See, how magical a plate of radish strips is – it’s helped me win so many customers!”

Translation: On winning over the hearts of employees (and more on providing legendary service)

Zhang Yong was once a waiter. So he understands that every employee is critical in ensuring the delivery of truly outstanding service. Haidilao’s employees are given the freedom to exercise their creativity and even make small mistakes – Haidiao can really touch the hearts of customers only if the company gets the short end of the stick at times.

But this is easier said than done. Haidilao’s employees have travelled far from home and come from villages that are mired in poverty. They have little education, have not seen much of the world, and are often looked down upon, resulting in an inferiority complex. How can Haidilao drive such employees to develop the initiative to provide excellent service for customers?

Zhang Yong said: “The hotpot business requires very little skill… Anyone can do it after some light training if they are willing. The key though, is the willingness. Waitressing is a physically demanding job with low social status and benefits. Most waiters don’t perform well because they had no other choice other than to take up the role. So to ensure that waiters can excel in their role, the focus should not be on the training methods. Instead, it should be on how to develop the willingness in people to take up waitressing jobs. If your employees are willing to work diligently, you win!”

I asked Zhang Yong: “Can you find me a boss who does not want hard working employees? This is the Himalayas for every boss in the world. But it’s rare for any leader to achieve this.”

Zhang Yong replied: “I think that humans have emotions. If you treat somebody well, he or she will treat you well in return. As long as I can find ways to let my employees think of Haidilao as their home and family, my employees will naturally care for our customers.”…

…How can Haidilao get its employees to think of the company as family?

To Zhang Yong, the answer is simple – treat your employees as family. If your employees are your siblings and they have travelled afar to Beijing to work for you, would you house them in underground basements that most people in Beijing are not willing to live in? Of course not. If you have the resources, you wouldn’t bear to let your family members stay in a place that’s humid and lacks proper ventilation. But for many restaurant owners in Beijing, they house their employees in underground basements while they themselves live above ground. 

Haidilao’s employees get to stay in proper housing, with similar living conditions to the locals in Beijing. There are heaters and air conditioning, and Haidilao ensures that there’s no overcrowding. In addition, each hostel has to be within a 20-minute walking distance to the restaurants that the employees work in.

Why? This is because Beijing’s traffic system is complex. Restaurant staff members work long hours, and as young adults, they require ample sleep. Because Haidilao is picky about where its employees stay, there are only a few suitable locations that also happen to be desirable among the locals in Beijing. This has caused some haughty locals in the city to be unhappy. 

There’s more. Haidilao also has specialised employees who take care of the hostels’ housekeeping needs. There’s free internet, TV, and phones too. Haidilao’s employees state that their hostels are akin to hotels with “stars”!

Getting employees to treat your company as family is not as simple as just repeating some words or educating them. Humans are intelligent – your actions will show what you truly mean. Haidilao’s employees come from poor villages. During Beijing’s cold weather season, Haidilao issues hot-water packets to keep these employees’ blankets warm. For some Haidilao restaurants, there are even employees in the hostels who come in the night to fill up the packets with hot water. Isn’t this something that only mothers will do?

If your siblings travel from your village to work in the city, you’ll naturally be worried that they won’t be familiar with traffic and that they will be looked down upon by city folks. Because of this, Haidilao’s training program also includes soft skills such as map reading, how to use flush toilets, how to navigate the transport system, how to use bank cards etc… 

…If your siblings have travelled somewhere far to work, what would happen to their children’s education? Haidilao set up a boarding school in Jianyang, Sichuan, for the children of the company’s employees.

Haidilao does not just take care of its employees’ children, it also cares for its employees’ parents. Haidilao provides a monthly stipend (a few hundred RMB) to the parents of employees who hold the rank of foreman and upwards. Every parent would want a capable child. Homecoming opportunities for Haidilao’s employees are rare. But Haidilao’s monthly stipend gives the parents of these employees a regular opportunity to feel pride for their children. Chinese people are stingy, the villagers even more so. Despite feeling pride, the villagers would only say: “My child is fortunate to have found a good company where the boss treats them as brothers!” No wonder Haidilao’s employees all affectionately call Zhang Yong, “Big Brother Zhang.”   

Translation: On extreme trust for employees

What does it mean to respect people? Does it mean you have to bow to your boss or cheer for your superiors? This is not respect for people – this is only respect for status and power. Respecting people means trusting them.

If I trust your ethics, I would never guard myself against you. If I trust your ability, I would entrust important tasks to you. This is what it means to respect someone! When a person is trusted, a sense of responsibility would arise within. When an employee is trusted, he can treat the company as family.

At Haidilao, employees are not only treated better than at other restaurant companies, but they are also trusted by the company. 

To treat employees as family is to trust them like you trust your family members. You have to show through actions that you trust someone – words are not enough. The only sign of trust is to confer authority. If your birth sister’s helping you to purchase your daily vegetables and meats at the market, would you send someone to supervise her? 

Of course not. So at Haidilao, any expenditure above RMB 1 million will require Zhang Yong’s approval. Anything lower than RMB 1 million is the responsibility of the vice president, finance director, and regional manager. Sectional managers and the heads of the Purchasing and Engineering departments have the authority to sign off on expenditures of up to RMB 300,000, while restaurant leaders can do so up to RMB 30,000. It’s rare to find private sector enterprises that have the confidence to delegate authority to such an extent.

What Haidilao’s peers find the most unbelievable about Zhang Yong is the trust he has in his frontline service staff. Even Haidilao’s ordinary frontline service staff have the power to give customers partial to full discounts without having to seek approval from their superiors. As long as the service staff think it’s appropriate to discount a dish or provide a free dish (or even an entirely free meal), they can do so. This authority means all of Haidilao’s employees – regardless of rank – are effectively managers, because such authority is usually reserved only for managers at restaurants.

In the spring of 2009, I invited Zhang Yong to give a lecture to MBA students in Beijing University. A student asked: “If all your staff can give full discounts for meals, will there be cases where rogue employees provide free meals to their own family and friends?”

Zhang Yong asked the student instead: “If I give you this authority, will you do it?”

The entire class of more than 200 students fell silent. Indeed, with our hands on our hearts: Will you bear to betray such trust in you?

The truth is, the vast majority of people know deep in their hearts that kindness needs to be repaid and they would not betray the trust that others have placed with them. 

Having been a frontline service staff, Zhang Yong understands this logic: If he wants to utilise the minds of his employees, he needs to give them authority. This is because the satisfaction of customers actually rests entirely in the hands of his frontline service staff. It is after all his frontline service staff who interact with customers from the moment they step into the restaurant till they leave. If a restaurant’s manager has to be consulted before a frontline service staff can solve any unhappiness a customer experiences at the outlet, the process itself will only vex the customer further.

Humans are often worried when they’re waiting for a problem to be resolved. So the only way to solve customer-unhappiness at scale is to give frontline service staff the power to deal with problems. More importantly, it is the frontline service staff who best know the whims and fancies of customers. They are the ones who can touch the hearts of customers table by table.

Translation: On treating employees the right way

Zhang Yong has an unwritten rule within Haidilao. And because he is the unquestioned leader of the company, the people within Haidilao believe his words.

He said: “Anyone who has been a restaurant leader at Haidilao for at least a year will receive a “dowry” of RMB 80,000 if they leave the company for any reason.”

I asked: “Even if they’re being poached by competitors?”

Zhang Yong responded: “Yes”

“Why?” His answer completely took me by surprise.

Zhang Yong explained: “The work in Haidilao is incredibly tough. Anyone who can rise to the rank of restaurant leader and above has already contributed significantly to the company.”

In fact, many of Haidilao’s leaders clock in overtime for extended periods and this takes a significant toll on their physical and mental health. Many of them are riddled with health issues even at a young age. Haidilao’s procurement head, Yang Bin, once set a record in 2004 by working for 365 days straight. 

Zhang Yong said: “Every Haidilao leader deserves credit for building Haidilao to what it is today. So we should give people what they deserve when they leave for any reason. If a sectional manager leaves, we provide a reward of RMB 200,000. If a leader with the title of regional manager or higher leaves, the gift will be a ‘hotpot restaurant’ – that’s around RMB 8 million in value.”

I asked, somewhat in disbelief: “If Yuan Hua Qiang [a leader in Haidilao with significant importance] is poached, you will reward him with RMB 8 million?”

“Yes, if Yuan Hua Qiang wants to leave today, Haidilao will reward him with RMB 8 million,” Zhang Yong said gently and plainly, while lowering his head as though deep in thought.

Even though I know Zhang Yong wants to win over every talented individual he encounters, this policy of his is highly unusual – not many will dare to implement it. It seems like if you’re not trying to be different and do what others won’t, you can’t ever win – but even if you do, it does not guarantee success! Zhang Yong walks the extreme path….

…When Haidilao first entered Beijing, the journey was rough. The company fell for a scam in its first real estate deal and lost RMB 3 million. At that time, it was all the cash that Haidilao had. 

“Did you manage to find the culprit?” I asked Zhang Yong.

“So what if we had found him? There was even a retired judge in the group of scammers. We simply were not aware that we had fallen into a trap.”

I continued to ask: “Did you scold anyone after you heard the news?”

Zhang Yong said: “How would I dare to scold anyone?! The Beijing manager was already so anxious that he could not eat for two days. In fact, I did not dare to call him in those few days. I only decided to contact him after I heard that they wanted to kidnap the culprit. I said, are we worth only RMB 3 million? Let’s start doing the real work.”

I followed up: “Did you really not blame him, or feel any pain?”

Zhang Yong replied: “Of course I felt the pain. The sum we lost was all our cash at that point in time. But I really did not blame him. Because if I was the one in Beijing, I would have fallen into the same trap!”

Dear bosses, after reading this, please ask yourself the following: If you had ran into the same situation, would you think this way?

No wonder Haidilao has only ever had to pay its “dowry” to three people in its 10-plus years of operating history, despite having more than a 100 people who qualified for the reward if they had left.

But as a company grows, there will be all kinds of people in it. Haidilao is no exception. Last year, there was a restaurant leader who quit Haidilao to join a competitor who set up shop just opposite her Haidilao outlet. She also brought along her Haidilao restaurant’s kitchen manager, area manager, and other service staff leaders. When she came back to Haidilao to ask for her “dowry,” Zhang Yong refused.

Translation: On priorities

In his 2006 New Year’s address to employees, Zhang Yong said: “If you’re talking to me and your phone rings because your staff is calling you, then you and I will stop our conversation. Your priority should be handling your staff’s issue. If you’re talking to your staff and a customer needs help, you and your staff should end the conversation and focus on the customer’s needs. This is what our list of priorities should look like when I talk about placing customer satisfaction at the centre of what we do. As I grow older, I’ve come to gradually understand the broader meaning of the term “customer” – it includes our employees.

Translation: On evaluating a restaurant business

Zhang Yong has an extremely strange way of evaluating the performance of every Haidilao restaurant. A restaurant’s profit is not part of the assessment criteria that Haidilao’s HQ uses. To add to the weirdness, Zhang Yong does not have any annual company-wide profit targets for Haidilao.

I asked him: “Why do you not assess profits?”

He responded: “Assessing profits is useless because profit is the result of the work we do. If our work is bad, it’s not possible to produce high profits. But if we do good work, it’s impossible for our profits to be low. Moreover, the company’s profit is the end result of all the work performed by various departments. Each department has a different function, so it’s tough to clearly define their contributions. There’s also an element of chance in the profit a restaurant earns. For example, no matter how hard a restaurant leader and his team works, a poorly-located restaurant can’t hope to outperform a restaurant with average-leadership but a superb location. But a restaurant leader and his team have no say in choosing a restaurant’s location. It’s not fair, nor scientific, to insist on assessing a restaurant’s performance based on its level of profit.”

I followed up: “The level of profit depends, at least to some extent, on costs. Each individual restaurant should at least be able to control its costs, right?”

Zhang Yong said:

“Yes that’s right. But in what areas can those below the rank of restaurant leader have the biggest effect? It’s in improving service standards and winning more customers! Lowering costs is not as important as creating more revenue.

As Haidilao started to introduce more SOPs, we also began to assess results more. Consequently, some sectional leaders started to include profit in their evaluation of individual restaurants. When this happened, incidents like the following happened: Brooms for toilets continued to be used even when there were no longer any whiskers for sweeping; the watermelons that we gave to customers for free were no longer sweet; and customers were given towels with holes to dry themselves after using the washroom. 

Why? Because each restaurant has very little control over its own costs. The important cost items in a restaurant – its location, renovation, dishes, prices, and manpower needs – are set in HQ. Rank and file employees can only focus on the little things if you insist on evaluating profit. We noticed this phenomenon before it was too late and promptly stopped using the level of profit as a criterion for performance-assessment. In actual fact, any employee with even a modicum of business sense does care about costs and profits. Even if you merely conduct a basic accounting of profit, everyone is already paying attention to it. So if you make the level of profit a key criterion for performance assessment, it will only magnify people’s focus on profit…

…I asked Zhang Yong: “You do not even look at a restaurant’s revenue when assessing its performance?”

Zhang Yong said: “Yes, our performance criteria does not include profit. But that’s not all. We also do not include revenue as well as other KPIs that are commonly used by restaurant companies, such as spending per customer. This is because these criteria are results. If a business manager insists on waiting for these results to know if the business is doing well or poorly, wouldn’t the food already be cold by the time? Imagine that there’s a polluted river and instead of trying to fix the source of the pollution, you’re only busily filtering, testing, and removing filth downstream. What’s the point?”…

…Zhang Yong said: “Now we only have three criteria for evaluating the performance of each hotpot restaurant. First is the level of customer satisfaction; second is the level of positiveness in the work attitude of employees, and the third is the nurturing of leaders.

I replied: “These are all qualitative criteria. How do you measure them?”

Zhang Yong answered: “Yes, they are all qualitative, so you can only measure them qualitatively. Teacher Huang, I don’t understand why these scientific management tools insist on scoring qualitative things. Let’s talk about customer satisfaction for instance. Do they expect every customer to fill up a survey form? Think about this. How many customers are willing to fill up your form after their meal? Wouldn’t customers’ unhappiness increase if they’re being made to fill up forms? Besides, how believable can a form be if you’re forcing it onto someone? 

I asked: “How then do you evaluate customer satisfaction?”

He said: “We get the direct superiors of restaurant leaders – sectional managers – to conduct frequent yet random visits to the restaurants. The sectional manager and his assistant will communicate at length with the restaurant leader. In what areas have the level of customer satisfaction increased or decreased? Have frequent diners appeared more regularly this month, or less? Our sectional managers were all once frontline service staff who rose to their current roles. They have intimate knowledge when it comes to customer satisfaction.

It’s the same when it comes to employee’s work attitudes. Teacher Huang, if you’re the one doing the assessment, it won’t work. All you’ll see are people running about, with smiles on their faces. But if it’s me, I will be able to tell you: Look at that young chap there with hair that’s too long. This young girl has applied her makeup too sloppily. Some employees’ shoes are dirty. This service staff is standing there in a daze. These are all signs on the level of positivity that employees bring to work, aren’t they?! It’s the same when a restaurant leader assesses his team leaders and when his team leaders assess their team.

I further probed: “So their rewards depend on these qualitative assessments?”

Zhang Yong replied: “It’s not just their rewards. Their promotions or demotions also depend on the three criteria. Think about this. How can most waiters have a positive work attitude if their restaurant leader is an unfair person? And how can customers be happy if they are served by waiters who are not positive at work? The revenue and profit numbers for such a restaurant will definitely be bad. There’s no need to wait for the numbers to be out to replace the restaurant leader or remind him that he needs to change his ways. And even if the numbers are good, it has nothing to do with the restaurant leader. We’ve had cases where we are unable to promote restaurant leaders who run very profitable restaurants. This is because they are unable to groom talent. The moment these restaurant leaders step away from their restaurants, problems occur. For these restaurant leaders, we may even demote them despite the high profits their restaurants are producing.”

Translation: What it means to truly care for employees

In 2006, Haidilao’s directors decided to establish a union. Unions are supposed to belong to employees, but Zhang Yong gave Haidiao’s union a unique mission. During the birth of the union, he said some important things:

“The 11 restaurants we have welcomed 3 million customers last year. The vast majority of these customers visited our restaurants because of the people working in Haidilao. This is proof of the excellent caliber of many of Haidilao’s employees. Since we have so many outstanding colleagues, shouldn’t we group them together, so that we can rely on them to influence even more people to remain at Haidilao and continue working hard (this is Zhang Yong’s purpose for setting up the union)? Because of this, I need the cream of the crop to join the union. The union should be an excellent organisation within Haidilao (Zhang Yong can really innovate!)…

…Every union member needs to understand this simple logic. We’re not caring for our employees to carry out the company’s orders. We’re doing so because we truly understand that we’re all human. And every human being needs to care and to be cared for. This care stems from a belief, and that is “all men are created equal.”

If our union members understand this point, then we’ll know that the union should not only be caring about the little things, such as taking care of employees when they have a small illness. What’s even more important is for the union to provide a platform for them to change their destiny. And to change their destiny is to win more diners for Haidilao with all their might. To open more restaurants so that there are more opportunities for career growth for the people of Haidilao to change their destiny. This is what it really means to care for employees.


Disclaimer: The Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life. I currently have a vested interest in the shares of Haidilao. Holdings are subject to change at any time.

Learning Investing, Redefined

A new micro-learning bot that could revolutionise the way you learn about investing.

I’ve a group of entrepreneurial friends who came together earlier this year to launch Joyful Person, a micro-learning bot. According to the team, who quoted research from Stanford and UPenn, users tend to learn better and faster with bot-based learning programmes.

One of the first few topics Joyful Person wants to help users learn, is investing. To this end, the team behind Joyful Person have built a few different investing courses on their platform. Each course typically consists of 5 to 15 sessions, and each session takes less than 10 minutes to complete. 

In the list of the investing courses that are currently on Joyful Person is a course that’s based on the lessons I shared in my article Saying Goodbye: 10 Years, a 19% Annual Return, and 17 Investing Lessons.

Yesterday, I tried out a demo of the investing course and it worked beautifully. Quick but effective quizzes were sprinkled throughout each session of the course to help users better understand the content. You can also learn entirely at your own pace – the content is delivered based on your interaction with the bot. Below are screenshots of my experience with the course.

Screenshot 1:

Screenshot 2:

The only minor gripe I had was that the course could only be accessed through the Telegram messaging app on a mobile device. The team told me that they’re working on launching Joyful Person on other widely-used messaging apps too. Other than that, I was so impressed by the experience that I think Joyful Person’s micro-learning bot could redefine how people learn about investing. 

Check out the course based on my article by hitting the link below! (Link works best on mobile, and it opens to the Telegram app)

I hope you will enjoy it as much as I did, and please spread the love to anyone in your network if you think the micro-learning course can be useful to them. I will also be glad to hear feedback from you on the course. Your comments will be passed along to the Joyful Person team – they value your input! Feel free to reach out to me at thegoodinvestors@gmail.com.

DisclaimerThe Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life.

How People Think About Investing

A friend of mine and his colleague recently approached me to give an online presentation. My friend works in a financial advisory organisation and he wanted me to share my thoughts on how people generally think about investing and how could he and his colleagues explain long-term investing in a convincing manner. The presentation took place on 7 September 2020.

I prepared a speech and slide-deck for the session. They are meant to be viewed together. You can download the slide deck here. The speech is found below.


Hello all! Good afternoon, thanks for having me. Before I begin, I would like to thank Sam and Maxxell for inviting me to speak to everyone who’s gathered here. 

Max is my friend, and he wanted me to touch on two things today: The mentality of individual investors and how to explain investing convincingly. So I’m going to be talking about these things today, specifically in relation to the stock market, because this is where I think I have some knowledge in. For this session, I will be presenting for 30 minutes, and then we can have the next 30 minutes for Q&A.

[Slide 2]

I need to share a disclaimer too. Everything I say here today should not be seen as a recommendation of any stock or investment product, nor should they be seen as a solicitation for the purchase of any stock or investment product. What I say should also not be taken as financial or investment advice. 

Introduction

[Slides 3 to 4]

With this, a quick introduction of myself before I dive into the presentation. I was with The Motley Fool Singapore, an online investment advisory portal, for nearly seven years from January 2013 to October 2019. My role was to conduct research on the stock market and individual stocks, and communicate them to readers of Fool Singapore’s website, so I have a lot of experience interacting with men-on-the-street types of investors. I was a co-leader of the investment team at Fool Singapore and recommended stocks for subscribers to the company’s online investment newsletters.

One of my proudest achievements with the company was to help its flagship investment newsletter, Stock Advisor Gold, beat the market soundly. Stock Advisor Gold was launched in May 2016 and we recommended two stocks per month, one from Singapore, and one from international markets, including the US, UK, Malaysia, and Hong Kong. We measure the return of our recommendations by taking an average of the performance of each stock we recommend; at the same time, we also track the performance of a global stock market index. The newsletter nearly doubled the global stock market’s return over a 3.5 year period as you can see.

Today, I run an investing blog called The Good Investors together with my long-time friend, Jeremy Chia. The Good Investors is our personal investing blog, where we share our investing thoughts freely. I will be sharing this presentation deck on the blog, so you can refer to it later. Jeremy and I also run an investment fund named Compounder Fund, which invests in stocks around the world for the long run. Compounder Fund was launched in May this year and started investing in mid-July. Its mission is to “Grow Your Wealth and Enrich Society” and Jeremy and myself see it as more than just a business – it’s a platform for us to do good. 

With the introduction over, let’s dig into the meat of today’s presentation: How individual investors think about stock market investing and how to explain investing in a convincing way. What I want to do is to contrast six investing “beliefs” I commonly come across with actual real world data. And by me doing so, I think you’ll gain a better appreciation for how to better describe stock market investing to your clients.

“Belief” No.1: The economy’s bad (good), so stocks must do poorly (really well)

[Slides 5 to 8]

Throughout my career, one of the most common things I’ve heard from investors is to link the economy with the stock market. If the economy’s surging, stocks should be doing well, and if the economy’s faring poorly, stocks should be doing badly. But real-world data show that this is often not the case. 

For instance, we can look at the Panic of 1907 which was a period of severe economic contraction in the USA. It does not seem to be widely remembered today, but it had a huge impact and was in fact one of the key motivations behind the US government’s decision to set up the Federal Reserve (the USA’s central bank) in 1913. For perspective of how tough the Panic of 1907 was, when 1908 started, business volumes in many industries fell by 72% from a year ago; by the middle of 1908, business volumes had recovered to just 50% of what they were in 1907.

Now let’s look at how the US stock market did from 1907 to 1917. US stocks fell for most of 1907. They bottomed in November 1907 after a 32% decline from January. But they then started climbing rapidly in December 1907 and throughout 1908 – and the US stock market never looked back for the next nine years. Earlier, I described the horrible economic conditions in the country for most of 1908. Yes, there was an improvement as the year progressed, but economic output toward the end of 1908 was still significantly lower than in 1907. So this is one great example of why stocks and the economy are not the same things.   

I have two more examples. First, you can refer to this chart on the disparity between the stock market returns and economic growth for China and Mexico from 1992 to 2013. Despite stunning 15% annual GDP growth in that period for China, Chinese stocks actually fell by 2% per year. Mexico on the other hand, saw its stocks gain 18% annually, despite its economy growing at a pedestrian rate of just 2% per year. Second, in the second quarter of 2020, US GDP fell by over 9% from a year ago. But some of the US stock market’s largest companies actually experienced revenue growth. For instance, Amazon grew its revenue by an amazing 40%, while Apple, Facebook, and Microsoft each posted low-teens revenue growth.

So when we’re looking at the stock market, I think it’s important to focus on stocks and not the economy. They are not the same things. 

“Belief” No.2: There’s so much uncertainty now, let’s invest later

[Slides 9 to 13]

Another common thing I’ve heard individual investors say over the years is that “There’s so much uncertainty now, I prefer to wait for the dust to settle before I invest.” Today, with COVID-19 as a backdrop, this sentiment is likely to be even stronger than before.

But let’s imagine that sometime in the future, there’s one single year in which the price of oil will spike, the US will go to war in the Middle East, and the US economy will experience a recession. How do you think the US stock market will fare over the next five years or the next 30 years after this particular horrendous year? Take a second to think about your answer and remember it. 

The events I mentioned all happened in 1990. The price of oil spiked in August 1990, the same month that the US went into an actual war in the Middle East. In July 1990, the US entered a recession. But from the start of 1990 to 1995, the S&P 500 was up by nearly 80%, including dividends and after inflation. From the start of 1990 to the end of 2019, US stocks were up by nearly 800%. What’s really fascinating is that the world has actually seen multiple crises in every single year from 1990 to today as shown in the table, which is constructed partially with data from finance writer and venture capitalist, Morgan Housel – uncertainty was always around, but that has not stopped US stocks from rising over time. 

“Belief” No.3: What goes up, must come down

[Slides 14 to 15]

“What goes up must come down” is also one of the common things about the stock market that I’ve heard investors say. But the historical evidence shows otherwise. 

This chart from Credit Suisse shows the returns of stocks from developed economies as well as developing economies from 1990 to 2013 – this is more than 110 years. In this timeframe, stocks in developed economies (the blue line) have produced an annual return of 8.3% while stocks in developing economies (the red line) have generated a return of 7.4% per year. There are clearly bumps along the way, but the real long run trend is crystal clear. For perspective, an annual return of 8.3% for 113 years turns $1,000 into nearly $8.2 million. 

So what goes up, does not necessarily have to come down permanently – when it comes to the stock. But there is an important caveat to note here: Diversification is crucial. Single stocks, or stocks from a single country can face catastrophic, near-permanent losses for various reasons. Devastation from war or natural disasters. Corrupt or useless leaders. Incredible overvaluation at the starting point. These are some of factors that can cause single stocks or stocks from a single country to do poorly even after decades. By diversifying, we lower our risk.

“Belief” No.4: It’s risky to invest in stocks for the long run

[Slide 16]

The fourth “belief” I want to highlight is the commonly-held idea that it’s risky to invest in stocks for the long run. What the data shows is the complete opposite: The longer you hold your stocks (assuming you have a diversified portfolio of stocks), the lower your chances are of losing money. 

The chart I’m showing now comes from Morgan Housel. Morgan once studied the S&P 500’s data for the years stretching from 1871 to 2012 and found that if you hold stocks for two months, you have a 60% chance of making a profit. If you hold stocks for a year, you have a 68% chance of earning a positive return. If your holding period becomes 20 years, then there’s a 100% chance of making a gain. 

So instead of it being risky to hold your stocks for the long run, the reverse is true – the longer your holding period, the less risky investing in stocks becomes.

“Belief” No.5: Stocks are so risky because they move up and down so much!

[Slides 17 to 20]

There are also investors who believe that stocks are really risky financial products because they move up and down violently over the short run. But it’s all a matter of perspective. To explain further, I want to play a quick game with all of you. I will introduce two companies – both are real companies – and I want to ask you to think about which of the two you will like to own. 

The first company has been a nightmare for investors. From 1995 to 2015, it has fallen by 50% or more on four separate occasions. It has also declined by over 66% twice. The chart you see, from a Motley Fool article by Morgan Housel, shows when and by how much the company’s share price was below its high from the previous two years.

The second company has been a dream for investors. From 1995 to 2015, its share price surged by 105,000%. A $1,000 investment in the company’s shares in 1995 would have become more than $1 million by 2015. 

You have five seconds to think about which company you want to own. Ready? I’m going to reveal their names now..

Both the first and second company are the same! They are Monster Beverage, a US-listed company that sells energy drinks. What this shows is that volatility in stocks is a feature, not a bug. When stocks go through their ups and downs, it’s not because they are risky – it’s just what they do! Even the best stock in the world will not give you a smooth ride up, but this does not mean it’s risky.

“Belief” No.6: I just need to find a world-class fund manager

[Slides 21 to 22]

The last common belief investors have that I’m going to discuss today is the idea that all they need to succeed in the stock market is to find a really good fund manager. If only it were that easy..

From November 1999 to November 2009, the US-based investment fund, the CGM Focus Fund, gained 18.2% annually. I’ll need all of your help to make a guess as to what return the fund’s investors earned over the same period…

Okay, now for the reveal. The fund’s investors lost 11% annually in the decade ended November 2009. How did this happen? CGM Focus Fund’s investors piled into the fund when it was doing well, but sold at the first whiff of trouble. This caused the fund’s investors to basically buy high and sell low. 

CGM Focus Fund’s experience is not an isolated case because it happened with Peter Lynch, who is one of the best stock market fund managers the world has seen. From 1977 to 1990, Peter Lynch earned an annual return of 29% for Fidelity Magellan Fund, turning every thousand dollars invested with him into $27,000. But the average investor in his fund made only 7% per year – $1,000 invested with an annual return of 7% for 13 years would become just $2,400. The same problem with CGM Focus Fund happened to Lynch too. When he would have a setback money would flow out of his fund through redemptions. When he got back on track, money would flow back in after missing the recovery.

So investing with the best fund manager in the world is not enough – investors need the discipline to stay with the manager too.

Conclusion

[Slides 23 to 25]

To conclude, this is the important takeaway from my presentation that I hope you have: The stock market is a wonderful wealth-creation machine for investors who are able to invest for the long run in a diversified manner, both geographically and across industries.

The ride up is not going to be smooth. This is because humanity’s progress has never been smooth. It took us only 66 years to go from the first demonstration of manned flight by the Wright brothers at Kitty Hawk to putting a man on the moon. But in between was World War II, a brutal battle across the globe from 1939 to 1945 that killed an estimated 66 million. This is how progress looks like.

The stock market, ultimately, is a reflection of human ingenuity. The stock market is a collection of businesses that have been formed by entrepreneurs seeking to solve a problem. And so because human progress has never been smooth, the stock market won’t be a smooth ride up. But what an amazing ride it’s going to be. 

DisclaimerThe Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life. I have a vested interest in Amazon, Apple, Facebook, and Microsoft.

Webinar: “Active vs Passive Investing: Lessons Learned with Ser Jing”

A recent webinar with Samuel Rhee, Chairman and Chief Investment Officer of Endowus, to talk about active investing versus passive investing.

Endowus is a roboadvisor based in Singapore. In March 2020, Jeremy and myself had the pleasure of meeting Samuel Rhee and Chiam Sheng Shi. They are Endowus’s Chief Investment Officer and Personal Finance Lead, respectively. 

On 17 June 2020, I participated in a webinar hosted by Endowus, where Sam and I talked about active investing and passive investing. I want to thank Sam and the Endowus team (especially Sheng Shi) for their kind invitation. Sam is one of the wisest investors I’ve met, and I learnt a lot from him in our 1.5 hour conversation.

Active versus passive is one of the hottest topics in the investing world today and Sam and I covered a lot of ground during our session. Check out the video of our chat below!

Some of things we talked about include:

  • My journey in active investing
  • Sam’s journey in the active investing world before Endowus
  • The “Three P’s of Institutional Investing”
  • Advantages that institutional investors have
  • Endowus’s focus on doing three things very well for their investors: Access to great investment products; providing good evidence-based investing advice; and lowering costs for investors
  • The foundational building blocks of Endowus’s service. In particular, Sam dug deep into Endowus’s innovative full trailer-fee-rebates and how that benefits individual investors. Trailer fees are fees that a fund manager pays to an investment advisor or investment products distributor – and these fees come directly from the investors who purchase the funds. I admire Endowus for rebating the trailer fees it receives, because these fees are a huge hidden cost that eats into the returns investors earn; the presence of trailer fees is also a big reason why fund management fees are so high in Singapore.
  • Endowus’s investment philosophy:
    • Maximise returns by minimising cost
    • Enduring belief in power of markets
    • Time in markets vs market timing
    • Asset allocation is everything
    • Strive for the efficient frontier
    • Diversification improves risk-return
    • Optimise based on personal risk tolerance
    • Know your limitations
  • My investment philosophy
  • Traits of a good active investor
  • Etymology for the words “invest” and “投资” (Mandarin word for invest) and how this may be affecting investor-behavior in Western and Eastern societies.
  • Capital-flows into active vs passive funds
  • Evidence showing why active investing often fails
    • My thoughts on why it’s still possible to beat the market
  • The reasons why previously successful active managers end up underperforming
  • My book recommendations for new investors: Thinking, Fast and Slow by Daniel Kahneman, and One Up On Wall Street by Peter Lynch.
  • The importance of having low costs in the investment products we’re investing in
  • How Endowus provides industry-leading low cost investment solutions for investors
  • Investors’ behavioural mistakes during the COVID-19-driven market panic seen in the first half of this year
  • The important distinction to be made between the terms “active” and “passive” when applied to investing. Passive investing is often understood to be the use of passively-managed index funds as the preferred investing vehicle. But is someone who often jumps in and out of these index funds a truly passive investor? Is a person who picks stocks, but who then holds these stocks patiently for years, active or passive? 
  • How I manage cash in an investment portfolio
  • On hindsight, are there any changes to our investments we wish we had made during the market panic in the first half of 2020
  • Endowus’s desire to constantly improve their offerings for investors whenever they find better investment products.

Disclaimer: The Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life.

Webinar: “SeedlyTV S2E05 – Picking Winning Stocks”

An appearance on Season 2, Episode 5 of Seedly TV to discuss the art and science behind how we can succeed in picking winning stocks.

Last month, I participated in an investment-focused webinar together with my friends Stanley Lim (co-founder of investment education portal, Value Invest Asia) and Sudhan P (investment content strategist at the personal finance platform, Seedly). 

The three of us had so much fun talking about stocks and investing during the webinar that we decided to do another one. This time, it was for Season 2, Episode 5, of the Seedly TV series! The title of the episode is: Picking Winning Stocks. It was hosted by Clara Ng (Seedly’s Community Manager) and was streamed live on 13 May 2020 at 8pm.

We – Clara, Stanley, Sudhan, and myself – had a wonderful chat during the episode. Our discussion included the following topics and questions from viewers:

  • How Stanley, Sudhan, and myself first got to know each other
  • A really fun rapid fire Q&A about our personal lives
  • Why it’s important to accept that volatility is a feature of the stock market, and not a sign that something is broken
  • A benchmark that a stock must beat
  • Why time in the market is more important than timing the market
  • Our favourite Singapore REIT (real estate investment trust)
  • How to invest $1,000
  • Our thoughts on the Straits Times Index – we touched on its underperformance, its composition, and its valuation
  • The best time to invest for a dollar cost averaging (DCA) strategy
  • Our thoughts on the bank stocks in Singapore
  • If the “smart” money is sitting on the sidelines, should individual investors wait for the dip to invest?
  • Is it better to take a quick profit on a stock and look for a new stock to invest in, or is it better to buy and hold?
  • Our thoughts on Singapore Airlines (SGX: C6L) and Singapore’s aviation industry
  • How to think about the right time to sell a stock
  • The trading platforms we’re using
  • How to approach diversification in stocks
  • What is something about money that we wish we had known sooner

Enjoy the video of our chat below! 

Disclaimer: The Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life.

My Favourite Warren Buffett Comments From The 2020 Berkshire Hathaway AGM

On 2 May 2020, Warren Buffett presided over the 2020 Berkshire Hathaway AGM (annual general meeting). Here are my favourite comments from him.

Warren Buffett is one of my investment heroes. I’ve been a shareholder of the company that he runs, Berkshire Hathaway (NYSE: BRK-A)(NYSE: BRK-B), since August 2011. On 2 May 2020, Buffett held court at the 2020 Berkshire Hathaway AGM (annual general meeting). 

For many years, I’ve anticipated the AGM to hear his latest thoughts. This year was no exception for me. In fact, the 2020 Berkshire Hathaway AGM held even more importance, given the uncertainty that the global economy is currently facing because of the COVID-19 pandemic.

I got up at 4am on the morning of 3 May 2020 (I live in Singapore) to watch the live-stream of the entire event. It was surreal, seeing shots of a completely empty stadium that would in normal times hold tens of thousands of people. Moreover, the meeting did not have Charlie Munger, Buffett’s long-time sidekick. Berkshire thought that it did not make sense for Munger to fly from California to Omaha for the meeting. Instead, Greg Abel – who runs Berkshire’s non-insurance businesses – sat at the podium with Buffett.

But I wasn’t disappointed by this year’s AGM. The whole event lasted for over four hours. Buffett kicked it off with a tour-de-force presentation on the history and future of the US economy. He then tackled a whole host of questions – collated from the public and asked by CNBC host Becky Quick – together with Abel.  

I thought it would be worth sharing my favourite comments from Buffett and Abel.


Betting on the future of the US

Warren Buffett: “In 2008 and 2009, our economic train went off the tracks, and there were some reasons why the road-bed was weak in terms of the banks and all of that sort of thing. But this time, we just pulled the train off the tracks and put it on the side.

And I don’t really know of any parallel of one of the most important countries in the world – the most productive, with a huge population – in effect, sidelining its economy and its workforce. And obviously and unavoidably, creating a huge amount of anxiety and changing people’s psyche and causing them to somewhat lose their bearings, in many cases understandably. 

This is quite an experiment, and we may know the answer to most of the questions reasonably soon, but we may not know the answers to some very important questions for many years. So it still has this enormous range of possibilities.

But even facing that, I would like to talk to you about the economic future of the country because I remain convinced as I have. I was convinced of this in World War II, I was convinced of this during the Cuban Missile Crisis, 9/11, the financial crisis – that nothing can basically stop America. And we faced great problems in the past. We haven’t faced this exact problem. In fact, we haven’t really faced any that quite resembles this problem. But we faced tougher problems. And the American miracle, the American magic has always prevailed, and it will do so again.”

The importance of deposit insurance

Warren Buffett: “And one of the things as I look back on that period [referring to the Great Depression] – and I don’t think the economists generally like to give it that much of a point of importance – but if we had the FDIC [Federal Deposit Insurance Corporation] 10 years earlier…  The FDIC started on January 1, 1934. It was part of the sweeping legislation that took place when Roosevelt came in. If we had the FDIC, we would have had a much, much different experience, I believe, in the Great Depression. 

There was Smoot-Hawley – I mean, there’s all kinds of things and the margin requirements in ’29 and all of those things entered into creating a recession. But if you have over 4,000 banks fail, that’s 4,000 local experiences where people save and save and save and put their money away, and then someday, they reach for it and it’s gone. And that happens in all 48 states, and it happens to your neighbors, and it happens to your relatives. It has an effect on the psyche that’s incredible.

So one very, very, very good thing that came out of the Depression, in my view, is the FDIC. And it would have been a somewhat different world, I’m sure, if the bank failures hadn’t just rolled across this country – and with people who thought that they were savers, find out that they had nothing when they went there and there was a sign that said “Closed.” 

Incidentally, the FDIC – I think very few people know this, or at least, they don’t appreciate it. But the FDIC has not cost the American taxpayer a dime. I mean its expenses have been paid, its losses have been paid, all through assessments on banks. It’s been a mutual insurance company of the banks backed by the federal government, associated with the federal government. But now it holds [US]$100 billion, and it consists of premiums that were paid in and investment income on the premium less the expenses and paying off all the losses. And think of the incredible amount of peace of mind that’s given to people that were not similarly situated when the Great Depression hit.”

The US stock market and economy’s incredible rise

Warren Buffett: “I remember 1954 because it was the best year I ever had in the stock market. And the Dow went from essentially 280 or thereabouts at the start of the year to a little over 400 at the end of the year. 

And when it went to 400 – as soon as it crossed 381, that famous figure from 1929 – and this will be hard for some of you to believe, but everybody wondered: Is this 1929 all over again? And that seemed a little far-fetched because it was a different country in 1954. But that was the common question.

It actually achieved such a level of worry about whether we were about to jump off another cliff because the 381 [high] of 1929 had been exceeded that they had Senator Fulbright – Will Fulbright of Arkansas, who became very famous later in the Foreign Relations Committee. But he had set up a Banking Committee, and he called for a special investigation – if you read through it, he really was questioning whether we had built another house of cards again. And on this committee, one of the members was Prescott Bush, the father of George H. W. Bush, and grandfather of George W. Bush. It had some illustrious names. 

And his committee in March of 1955, with the Dow at 405, assembled 20 of the best minds in the United States to testify as to whether we were going crazy again because the market was at 400, the Dow was at 400, and we’ve gotten in this incredible trouble before. But that was the mindset of the country. It’s incredible. We didn’t really believe America was what it was.

The reason I’m familiar with this thousand-page book that I have here – they found it last night in the library – was that I was working in New York for 1 of the 20 people who was called down to testify before Senator Fulbright. And he testified right before Bill Martin (who was running the Federal Reserve) testified and right after General Wood (who was running Sears) testified. And Bill Martin, of course, is the longest-running Chairman in the history of the Fed, and he’s the one who gave the famous quote that “The function of the Fed was to take away the punch bowls just when the party starts to get really warmed up.” But Ben Graham, my boss, sent me over to the public library in New York to gather some information, something you could do in 5 minutes with the computer now. I dug out something, and he went to testify. 

And on Page 545 of this book — I knew where to look. I didn’t have to go through it all. But he had the quote, which I remember. And I remember because Ben Graham was 1 of the 3 smartest people I’ve met in my life. He was the Dean of the people in the securities business. He wrote the classic Security Analysis book in 1934. He wrote the book that changed my life, The Intelligent Investor, in 1949. He was unbelievably smart. And when he testified with the Dow at 404, he had one line in there toward the start in his written testimony. He said, “The stock market is high. Looks high. It is high, but it’s not as high as it looks.” But he said it is high. 

And since that time, of course, we felt the American tailwind at full force. And the Dow is about 24,000. So you’re looking at a market today that has produced $100 for every dollar. All you did was you had to believe in America – just buy a cross section of America. You didn’t have to read the Wall Street Journal. You didn’t have to look up the price of your stock. You didn’t have to pay a lot of money in fees to anybody. You just had to believe that the American miracle was intact. 

But you had this testing period between 1929 and 1954 as indicated by what happened when it got back up to 380. You had this testing period. And people – they’d lost faith to some degree. They just didn’t see the potential of what America could do. And we found that nothing can stop America when you get right down to it. And it’s been true all along. They have been interrupted. One of the scariest of scenarios was when you had a war with one group of states fighting another group of states, and it may have been tested again in the Great Depression, and it may be tested now to some degree. But in the end, the answer is never bet against America, and that in my view is true today as it was in 1789 and even was true during the Civil War and in the depths of the Depression.”

The right way to approach stocks

Warren Buffett: “Imagine for a moment that you decided to invest money now and you bought a farm. Let’s say about 160 acres, and you bought it $X per acre. And the farmer next to you has 160 identical acres – same contour, same quality of soil. So it was identical. But that farmer next door to you is a very peculiar character. Every day that farmer with the identical farm says “I’ll sell you my farm or I’ll buy your farm at a certain price,” which he would name.

Now that’s a very obliging neighbor. I mean that’s got to be a plus to have a fellow like that in the next farm. You don’t get that with farms. You get it with stocks. You want 100 shares of General Motors on Monday morning, somebody will buy your 100 shares or sell you another 100 shares at exactly the same price, and that goes on 5 days a week. But just imagine if you had a farmer doing that.

When you bought the farm, you looked at what the farm would produce. That was what went through your mind. You were saying to yourself, “I’m paying $X per acre, I think I’ll get so many bushels of corn or soybeans. On average, some years, good; some years, bad; some years, the price will be good; some years, the price will be bad; etc.” But you think about the potential of the farm. 

And now you get this idiot that buys a farm next to you. And on top of that, he’s sort of manic depressive. And he drinks, maybe smokes a little pot. So his numbers just go all over the place. Now the only thing you have to do is to remember that this guy next door is there to serve you and not to instruct you. You bought the farm because you thought the farm had the potential. You don’t really need a quote on it. If you bought in with John D. Rockefeller or Andrew Carnegie, there were never any quotes, although there were quotes later on. But basically, you bought into the business.

That’s what you’re doing when you buy stocks, but you get this added advantage. You have this neighbor who you’re not obliged to listen to at all, but who is going to give you a price every day. And he’s going to have his ups and downs, and maybe he’ll name his selling price that he’ll buy at, in which case you sell if you want to; or maybe he’ll name a very low price, and you’ll buy his farm from him. But you don’t have to, and you don’t want to put yourself in a position where you have to. So stocks have this enormous inherent advantage of people yelling out prices all the time to you, and many people turn that into a disadvantage.

And of course, many people profit in one way or another from telling you that they can tell you what your neighboring farmer’s going to yell out tomorrow or next week or next month. There’s huge money in it. So people tell you that it’s important and they know and that you should pay a lot of attention to their thoughts about what price changes should be, or you tell yourself that there should be this great difference.

But the truth is if you own the businesses you liked prior to the virus arriving – it changes prices, but nobody is forcing you to sell. And if you really like the business and you like the management you’re in with, and the business hasn’t fundamentally changed – and I’ll get to that little one report on Berkshire, which I will soon, I promise – the stocks have an enormous advantage.

And you still can bet on America. But you can’t do that, unless you’re willing and have an outlook to independently decide that you want to own a cross section of America because I don’t think most people are in a position to pick single stocks. A few maybe. But on balance, I think people are much better off buying a cross section of America and just forgetting about it. If you’ve done that – if I’d done that when I got out of college, it’s all I had to do to make 100 on 1 and then collect dividends on top of it, which increased substantially over time.”

More on the right approach to stocks

Warren Buffett: “The American tailwind is marvelous. But it’s going to have interruptions and you’re not going to foresee the interruptions. And you do not want to get yourself in a position where those interruptions can affect you, either because you’re leveraged or because you’re psychologically unable to handle looking at a bunch of numbers.

If you really had a farm and you had this neighbor. And Monday, he offered you $2,000 an acre. And the next day, he offers you $1,200 an acre. And maybe the day after that, he offers you $800 an acre. Are you really going to – at $2,000 an acre when you had evaluated what the farm would produce – going to let this guy drive you into thinking “I better sell because his number keeps coming in lower all the time”? It’s a very, very, very important matter to bring the right psychological approach to owning common stocks.

But I will tell you, if you bet on America and sustain that position for decades, you’re going to do – in my view – far better than owning Treasury securities, or far better than following people who tell you what the farmer is going to yell out next. There’re huge amounts of money that people pay for advice they really don’t need. And for the person giving it, it can be very well-meaning and they believe their own line. But the truth is that you can’t deliver superior results to everybody by just having them trade around a business. A business is going to deliver what the business produces. And the idea that you can outsmart the person next to you or the person advising you can outsmart the person sitting next to you – well, it’s really the wrong approach.”

Even more on the right way to approach stocks

Warren Buffett: “I’m not saying that this is the right time to buy stocks – if you mean by “right” that they’re going to go up instead of down. I don’t know where they’re going to go in the next day or week or month or year, but I hope I know enough to know.

Well, I think I can buy a cross section and do fine over 20 or 30 years, and I think that’s kind of an optimistic viewpoint. But I hope that really, everybody would buy stocks with the idea that they’re buying partnerships and businesses and they wouldn’t look at them as chips to move around up or down.”

On integrity

Warren Buffett: “I would never take real chances with other people’s money under any circumstances. Both Charlie [Munger] and I come from a background where we ran partnerships. I started mine in 1956 for seven either actual family members or the equivalent. And Charlie did the same thing 6 years later.

And neither one of us, I think — I know I didn’t and I’m virtually certain the same is true of Charlie – neither one of us ever had a single institution investment with us. The money we managed for other people was from individuals, people with faces attached to them, or entities’ money with faces attached to them.

We’ve always felt that our job is basically that of a trustee, and hopefully a reasonably smart trustee in terms of what we were trying to accomplish. But the trustee aspect has been very important. It’s true for the people with the structured settlements. It’s true for up and down the line, but it’s true for the owners very much, too. So we always operate from a position of strength.”

Why Buffett thinks he holds a lot more investments than people generally think, and why he keeps a lot of cash

Warren Buffett: “I show our cash and Treasury bills, positioned on March 31. And you might look at that and say, well, you’ve got [US]$125 billion or so in cash and treasury bills, and you’ve got — at least at that point, [US]$180 billion or so in equities. And you can say, well, that’s a huge position having Treasury bills versus just [US]$180 billion in equities. But we really have far more than that in equities because we own a lot of businesses. We own 100% of the stock of a great many businesses, which to us are very similar to the marketable stocks we own – we just don’t own them all. We don’t have a quote on them. But we have hundreds of billions of wholly owned businesses. 

So there are [US]$124 billion – it’s not some 40% or so cash position. It’s far less than that. And we will always keep plenty of cash on hand for any circumstances. When the 9/11 comes along, if the stock market is closed as it was in World War I – it’s not going to be, but I didn’t think we were going to be having a pandemic when I watched that Creighton-Villanova game in January either.

So we want to be in a position at Berkshire where – you remember Blanche DuBois in A Streetcar Named Desire that goes back before many of you. In Blanche’s case, she said that she’s dependent on the kindness of strangers. And we don’t want to be dependent on the kindness of friends even, because there are times when money almost stops. And we had one of those, interestingly enough. We had it, of course, in 2008 and ’09 but right around the day or two leading up to March 23rd, we came very close. But fortunately, we had a Federal Reserve that knew what to do. But investment-grade companies were essentially going to be frozen out of the market.”

It’s a bad idea to borrow to juice returns

Warren Buffett: “CFOs all over the country have been taught to sort of maximize returns on equity capital, so they would finance themselves – to some extent – with commercial paper because that was very cheap. And it was backed up by bank lines and all of that. And they let the debt creep up quite a bit in many companies. 

And then, of course, they all were scared by what was happening in markets [in March 2020], particularly the equity markets. And so they rushed to draw down lines of credit, and that surprised the people who had extended those lines of credit. They got very nervous. And the capacity of Wall Street to absorb a rush to liquidity that was taking place in mid-March was strained to the point where the Federal Reserve, observing these markets, decided they had to move in a very big way.

We got to the point where the US treasury market, the deepest of all markets, got somewhat disorganized. And when that happens, believe me, every bank and CFO in the country knows it. And they react with fear, and fear is the most contagious disease you can imagine. It makes the virus look like a piker [a North American term referring to a gambler who makes only small bets].”

Praise for the Federal Reserve

Warren Buffett: “We came very close [in March 2020] to having a total freeze of credit to the largest companies in the world who were depending on it. To the great credit of Jay Powell. 

 I’ve always had Paul Volcker up on a special place, a special pedestal in terms of Federal Reserve chairmen over the years. We’ve had a lot of very good Fed Chairman. But Paul Volcker, I had him at the top of the list. And I’ll recommend another book. Paul Volcker died about less than maybe a year ago, or a little less. But not much before he died, he wrote a book called Keeping At It. And if you call my friends at The Bookworm, I think you’ll enjoy reading that book. Paul Volcker was a giant in many ways, and he was a big guy, too. He and Jay Powell couldn’t see more in temperament or anything.

But Jay Powell, in my view, and the Fed board – I put him up there on that pedestal because with him, they acted in the middle of March, probably somewhat instructed by what they had seen in 2008 and ’09. They reacted in a huge way and essentially allowed what’s happened since that time to play out the way it has. 

In March, the market had essentially frozen. But in a little after mid-month, it ended up – because the Fed took these actions on March 23 – it ended up being the largest month for corporate debt issuance, I believe, in history. And then April followed through with an even larger month. And you saw all kinds of companies grabbing everything coming to market. And spreads actually narrowed. 

Every one of those people that issued bonds in late March and April should send a thank you letter to the Fed because it would not have happened if they hadn’t operated with really unprecedented speed and determination.”

Unknown consequences from the Fed’s actions

Warren Buffett: “We’ll know the consequences of swelling the Fed’s balance sheet. You can look at the Fed’s balance sheet. They put it out every Thursday. It’s kind of interesting reading, if you’re sort of a nut like me. But it’s up there on the Internet every Thursday, and you’ll see some extraordinary changes there in the last 6 or 7 weeks.

And like I say, we don’t know the consequences of that, and nobody does exactly. We don’t know the consequences of what undoubtedly we’ll have to do – but we do know the consequences of doing nothing. That would have been the tendency of the Fed in many years past – not doing nothing, but doing something inadequate. But Mario Draghi brought the “whatever it takes” to Europe. And the Fed in mid-March sort of did “whatever it takes squared”, and we owe them a huge thank you.

But we’re prepared at Berkshire. We always prepare on the basis that maybe the Fed will not have a Chairman that acts like that. And we really want to be prepared for anything. So that explains some of the [US]$124 billion in cash and bills. We don’t need it all. But we do never want to be dependent on not only the kindness of strangers, but the kindness of friends.”

Why Buffett thought his airline investments were a mistake

Warren Buffett: “You’ll see in the month of April that we net sold [US]$6 billion or so of securities. That isn’t because we thought the stock market was going to go down or because somebody changed their target price or they changed this year’s earnings forecast. I just decided that I’d made a mistake in evaluating – that was an understandable mistake, it was a probability-weighted decision when we bought. 

We were getting an attractive amount for our money when investing across the airlines business. So we bought roughly 10% of the four largest airlines, and – this is not 100% of what we did in April – but we probably paid somewhere between [US]$7 billion and [US]$8 billion to own 10% of the four large companies in the airline business [in the US]. And we felt for that, we were roughly getting [US]$1 billion of earnings. Now, we weren’t getting [US]$1 billion of dividends, but we felt our share of the underlying earnings was [US]$1 billion. And we felt that that number was more likely to go up than down over a period of time. It would be cyclical, obviously. But it was as if we bought the whole company, but we bought it through the New York Stock Exchange. We can only effectively buy 10%, roughly, of the four. We treat it mentally exactly as if we were buying a business. 

It turned out I was wrong about that business because of something that was not in any way the fault of four excellent CEOs. Believe me, there’s no joy being a CEO of an airline. But the companies we bought were well managed. They did a lot of things right. That’s a very, very, very difficult business because you’re dealing with millions of people every day. And if something goes wrong for 1% of them, they are very unhappy. So I don’t envy anybody the job of being CEO of an airline. But I particularly don’t enjoy them being in a period like this where people have been told basically not to fly. I’ve been told not to fly for a while. I’m looking forward to flying – I may not fly commercial, but that’s another question. 

The airline business – I may be wrong, and I hope I’m wrong – but I think it changed in a very major way. And it’s obviously changed in the fact that the four companies are each going to borrow perhaps an average of at least [US]$10 billion or [US]$12 billion each. Well, you have to pay that back out of earnings over some period of time. I mean you’re [US]$10 billion or [US]$12 billion worse off if that happens. And of course, in some cases, they’re having to sell stock or sell the right to buy a stock at these prices, and that takes away from them the upside. 

And I don’t know whether 2 or 3 years from now that as many people will fly as many passenger miles as they did last year. They may and they may not. The future is much less clear to me about how the business will turn out through absolutely no fault of the airlines themselves. A low-probability event happened, and it happened to hurt the travel business, the hotel business, cruise business, theme park business, but particularly the airline business. And of course, the airline business has the problem that if the business comes back 70% or 80%, the aircraft don’t disappear. So you’ve got too many planes. And it didn’t look that way when the orders were placed a few months ago and arrangements were made. But the world changed for airlines and I wish them well.”

Preparing for the worst

Becky Quick: ”Okay. The next question comes from Robert Tomas from Toronto, Canada. And he says, “Warren, why are you recommending listeners to buy now, yet you’re not comfortable buying now as evidenced by your huge cash position?”

Warren Buffett: “Well, (A) as I explained, the position isn’t that huge when I look at worst-case possibilities. I would say that there are things that I think are quite improbable. And I hope they don’t happen, but that doesn’t mean they won’t happen. For example, in our insurance business, we could have the world’s or the country’s Number 1 hurricane that it’s ever had – but that doesn’t preclude the fact we’re going to have the biggest earthquake a month later. So we don’t prepare ourselves for a single problem. We prepare ourselves for problems that sometimes create their own momentum. 

In 2008 and ’09, you didn’t see all the problems the first day. What really kicked it off was when Freddie and Fannie – the GSEs [government-sponsored enterprises] – went into conservatorship in early September and then when money market funds broke the buck. I mean there are things to trip other things, and we take very much a worst-case scenario into mind that probably is considerably worse than most people do. So I don’t look at it as huge.”

Thoughts on capital allocation

Becky Quick: “Greg, let me ask you one of these capital allocation questions. This one comes from Matt Libel. And he says, Berkshire directed 46% of capital expenditure in 2019 to Berkshire Hathaway Energy. Can you walk us through with round numbers how you think differences in capex spending versus economic depreciation versus GAAP depreciation and help explain the time frame over which we should recognize the contracted return on equity from these large investments as we as shareholders are making in Berkshire Hathaway Energy?”

Greg Abel: “Right. So when we look at Berkshire Hathaway Energy and their capital programs, we try to really look at — look at it in a couple of different packages.

One, what does it actually require to maintain the existing assets for the next 10, 20, 30 years, i.e. it’s not incremental. It’s effectively maintaining the asset, the reflection of depreciation. And our goal is always to clearly understand across our businesses, do we have businesses that require more than our depreciation or equal or less? And I’m happy to say with the assets we have in place and how we’ve maintained the energy assets, we generally look at our depreciation as being more than adequate if we deploy it back into capital to maintain the asset.

Now the unique thing in the lion’s share of our energy businesses that are regulated, and that exceeds 85% of them – 83% of them – we still earn on that capital we deploy back into that business. So it’s not a traditional model where you’re putting it in, but you’re effectively putting it in to maintain your existing earnings stream. So it’s not drastically different, but we do earn on that capital.

But what we do spend a lot of time on – when Warren and I think about the substantial amounts of opportunities, that’s incremental capital that is truly needed within new opportunities. So it’s to build incremental wind, incremental transmission that services the wind, or other types of renewable solar. That’s all incremental to the business and drives incremental, both growth in the business – it does require capital – but it does drive growth within the energy business. So there’s really the 2 buckets. I think we would use a number a little bit lower than the depreciation. We’re comfortable the business can be maintained at that level. And as we deploy amounts above that, we really do view that as “incremental or growth capex”.”

Warren Buffett: “Yes, we have what, [US]$40 billion or something? What do we have kind of in the works?” 

Greg Abel: “Well, yes. So we have basically, as Warren is highlighting, [US]$40 billion in the works of capital. That’s over the next, effectively, 9-year, 10-year period. Approximately half of that, we would view as maintaining our assets. A little more than half of it is truly incremental. But those are known projects we’re going to move forward with. And I would be happy to report, we probably have another [US]$30 billion that aren’t far off of becoming real opportunities in that business.

So as Warren said, that takes a long time. It’s a lot of work. The transmission projects, for example, that we’re finishing in 2020 were initiated in 2008 when we bought PacifiCorp. I remember working on that transmission plant, putting it together, thinking 6 to 8 years from now, we’ll have them in operation. 12 years later – and over that period of time, we earn on that capital we have invested and then when it comes into service, we earn on the whole amount. So we’re very pleased with the opportunity. We plant a lot of seeds, put it that way.” 

Warren Buffett: “Yes. And it’s not like they’re super high-return, but they’re decent returns over time. And we’re almost uniquely situated to deploy the capital – I mean you could have government entities do it too, but in terms of the private enterprise. They take a long time. They earn decent returns. I’ve always said about the energy business: It’s not a way to get real rich, but it’s a way to stay real rich.

We will deploy a lot of money at decent returns, not super returns. You shouldn’t earn super returns on that sort of thing. You are getting rights to do certain things that governmental authorities are authorizing and they should protect consumers – but they also should protect people that put up the capital. It’s worked now for 20 years and it’s got a long runway ahead.”

The risks of investing in oil & gas companies

Becky Quick: “Let me follow-up with this one, and this one comes in from Amish Bal, who says, “Is there a risk of permanent loss of capital in the oil equity investment?”” 

Warren Buffett: “Well, there certainly is. There’s no question. If oil stays at these prices, there’s going to be a whole lot of money – and it will extend to bank loans and it will affect the banking industry to some degree. It doesn’t destroy them or anything, but there’s a lot of money that’s been invested that was not invested based on a [US]$17 or [US]$20 or [US]$25 price for WTI, West Texas Intermediate oil. But you can do the same thing in copper and you can do the same thing in some of the things we manufacture. But with commodities, it’s particularly dramatic. Farmers have been getting lousy prices, but to some extent, the government subsidized them. I’m all for it, actually.

But if you’re an oil producer, you take your chances on future prices unless you want to sell a lot of futures forward. OXY [Occidental Petroleum] actually did sell 300,000 barrels a day of puts in effect – or they bought puts and sold calls in effect to match it. And they were protected for a layer of [US]$10 a barrel on 300,000 barrels a day. But when you buy oil, you’re betting on oil prices over time and over a long time. And there’s risk, and the risk is being realized by oil producers as we speak. If these prices prevail, there will be a lot of bad loans and bad debts in energy loans. And if there are bad debts in energy loans, you can imagine what happens to the equity holders. So yes, there’s a risk.”

Effects of negative interest rates on Berkshire’s insurance business

Becky Quick: “All right. This question comes from Rob Grandish in Washington, D.C. He says “Interest rates are negative in much of Europe, also in Japan. Warren has written many times that the value of Berkshire’s insurance companies derived from the fact that policyholders pay upfront, creating insurance float on which Berkshire gets to earn interest.

If interest rates are negative, then collecting money upfront will be costly rather than profitable. If interest rates are negative, then the insurance float is no longer a benefit but a liability. Can you please discuss how Berkshire’s insurance companies would respond if interest rates became negative in the United States?””

Warren Buffett: “Well, if they were going to be negative for a long time, you better own equities. You better own something other than debt. I mean it’s remarkable what’s happened in the last 10 years. I’ve been wrong in thinking that – you could really have had the developments we’ve had without inflation taking hold.

But we have [US]$120-odd billion — well, we have a very high percentage in treasury bills — in cash. Those treasury bills are paying us virtually nothing. They’re a terrible investment over time. But they are the one thing that when opportunity arises – it will arise at the time and it may be the only thing you can look to, to pay for those opportunities, is the treasury bills you have. I mean, the rest of the world may have stopped. And we also need them to be sure that we can pay the liabilities we have in terms of policyholders over time. And we take that very seriously. 

So if the world turns into a world where you can issue more and more money and have negative interest rates over time, I’d have to see it to believe it. But I’ve seen a little bit of it and I’ve been surprised, so I’ve been wrong so far. I would say this, if you can have negative interest rates and pour out money and incur more and more debt relative to productive capacity, you’d think the world would have discovered it in the first couple of thousand years rather than just coming onto it now. But we will see.

 It’s probably the most interesting question I’ve ever seen in economics: Can you keep doing what we’re doing now? And we’ve been able to do it. The world has been able to do it for now, a dozen years or so. But we may be facing a period where we’re testing that hypothesis that you can continue it with a lot more force than we’ve tested it before. Greg, do you have any thoughts on that? I wish I knew the answer, maybe you do.”

Greg Abel: “No, I think as you articulated – I think it was in the annual report too – we don’t know the answer. But as you said, some of the fundamentals right now are very interesting relative to having a negative interest rate. But no, I hate to say it, but I don’t have anything to add.” 

Warren Buffett: “I’d love to be Secretary of Treasury, if I knew I can keep raising money at negative interest rates. That makes life pretty simple. We’re doing things that we really don’t know the ultimate outcome. And I think in general, they’re the right things, but I don’t think they’re without consequences. And I think they could be kind of extreme consequences if pushed far enough, but there would be kind of extreme consequences if we didn’t do it as well. So somebody has to balance those questions.”

The risk of the US government defaulting on its debt

Becky Quick: “All right. This question comes from Charlie Wang. He’s a shareholder in San Francisco. He says, “Given the unprecedented time of the economy and the debt level, could there be any risks and consequences of the U.S. government defaulting on its bonds?””

Warren Buffett: “No. If you print bonds in your own currency, what happens to the currency is that it can be a question because you don’t default. And the United States has been smart enough – and people have trusted us enough – to issue its debt in its own currency. And Argentina is now having a problem because the debt isn’t in their own currency and lots of countries have had that problem, and lots of countries will have that problem in the future. It’s very painful to owe money in somebody else’s currency. 

Listen, if I could issue a currency – Buffett bucks – and I had a printing press, and I could borrow money in that, I would never default. So what you end up getting in terms of purchasing power can be in doubt. But in terms of the US government.. When Standard & Poor’s downgraded the United States government – I think it was Standard & Poor’s, some years back – that, to me, did not make sense. How you can regard any corporation as stronger than the person who can print the money to pay you, I just don’t understand. So don’t worry about the government defaulting.

I think it’s kind of crazy incidentally. This should be said. To have these limits on the debt and all of that sort of thing, and then stopped-government arguing about whether it’s going to increase the limits – we’re going to increase the limits on the debt. The debt isn’t going to be paid, it’s going to be refinanced. And anybody that thinks they’re going to bring down the national debt.. I mean there’s been brief periods and I think it’s in the late ’90s or thereabouts, when it has come down a little bit. The country is going to grow in terms of its debt-paying capacity. But the trick is to keep borrowing in your own currency.”

How to detect malfeasance in banks, and the current state of the banking industry in the US

Becky Quick: “This is one that comes from Thomas Lin in Taiwan. He says, “Warren once said that banking is a good business if you don’t do dumb things on the asset side. Given that the pandemic might put a lot of pressure on the loans, dumb things that got done in the past few years are likely to explode. Through reading annual reports, 10-Qs and other public information, what clues are you looking for to decide whether a bank is run by a true banker who avoids doing dumb things?”” 

Warren Buffett: “That’s a very good question. But I would say that the one thing that made Chairman Powell’s job a little easier this time than it was in 2008-09 is that the banks are in far better shape. So in terms of thinking about what was good for the economy, he wasn’t at the same time worrying about what he was going to do with Bank A or Bank B, to merge them with somebody else, or put added strains on the system or anything.

The banks were very involved with a problem in 2008 and ’09. They had done some things they shouldn’t have done in some of them. And they were certainly in far different financial condition. So the banking system is not the problem in this particular — I mean, we decided as a people to shut down part of the economy in a big way. And it was not the fault of anyone that it happened. Things do happen in this word. Earthquakes happen. Huge hurricanes happen. This was something different.

But the banks need regulation. I mean they benefit from the FDIC. But part of having the government standing behind your deposits is to behave well, and I think that the banks have behaved very well. And I think they’re in very good shape. That’s how the FDIC has built up the [US]$100 billion that I’ve talked about. They’ve assessed the banks in recent years at accelerated amounts in certain periods, and they even differentiated against the big banks. So they built up great reserves there. And they built their own balance sheets, and they are not presently part of Chairman Powell’s problem, whereas they were very much part of Chairman Bernanke’s problem back in 2008 and ’09.

How will you spot the people that are doing the dumb things? It’s not easy – well, sometimes it’s easy. But I don’t see a lot that bothers me. But banks are, in the end, institutions that operate with significant amounts of other people’s money. And if problems become severe enough in an economy, even strong banks can be under a lot of stress and we’ll be very glad we’ve got the Federal Reserve system standing behind them. I don’t see special problems in the banking industry.

Now I could think of possibilities, and Jamie Dimon referred to this a little bit in the JPMorgan report. You can dream of scenarios that put a lot of strain on banks. They’re not totally impossible – that’s why we have the Fed. I think overall, the banking system is not going to be the problem. But I wouldn’t say that with 100% certainty because there are certain possibilities that exist in this world where banks can have problems. They’re going to have problems with energy loans. They’re going to have extra problems with consumer credit. But they know it, and they’re well reserved – well, they’re well capitalized for it. They were reserve-building in the first quarter, and they may need to build more reserves, but they are not a primary worry of mine at all. We own a lot of banks, or we own a lot of bank stocks.”

Recognising heroes and making sure no one’s left behind

Becky Quick: “Warren, this question comes from Bill Murray, the actor, who is also a shareholder in Berkshire. He says “This pandemic will graduate a new class of war veterans, health care, food supply, deliveries, community services. So many owe so much to these few. How might this great country take our turn and care for all of them?” 

Warren Buffett: “Well, we won’t be able to pay actually – it’s like people that landed at Normandy or something. The poor, the disadvantaged, they suffer – there’s an unimaginable suffering. And at the same time, they’re doing all these things – they’re working 24-hour days and we don’t even know their names. So we ought to – if we go overboard on something, we ought to do things that can help those people.

This country – I’ve said this a lot of times before – we are a rich, rich, rich country. And the people that are doing the kind of work that Bill talks about, they’re contributing a whole lot more than some of the people that came out of the right womb, or got lucky and things, or know how to arbitrage bonds or whatever it may be. In a large part, I’m one of those guys. So you really try to create a society that under normal conditions with more than [US]$60,000 of GDP per capita, that anybody that works 40 hours a week can have a decent life without a second job and with a couple of kids. They can’t live like kings, I don’t mean that, but nobody should be left behind.

It’s like a rich family. You find rich families and they have 5 heirs or 6 heirs. They try and pick maybe the most able one to run the business. But they don’t forget about the kid that actually may be a better citizen in some ways than even the one that does the best at business, but they just don’t happen to have market-value skills. So I do not think a very rich company ought to totally abide by what the market dishes out in 18th-Century style or something of the sort.

So I welcome ideas that go in that direction. We’ve gone in that direction. We did come up with social security in the ’30s. We’ve made some progress. But we ought to – we have become very, very, very rich as a country. Things have improved for the bottom 20%. You see various statistics on that. I’d rather be in the bottom 20% now than be in the bottom 20% 100 years ago or 50 years ago. But what’s really improved is the top 1% – and I hope we, as a country, move in a direction where people Bill’s talking about get treated better. And it isn’t going to hurt the country’s growth and it’s overdue. A lot of things are overdue.

I will still say we’re a better society than we were 100 years ago. But you would think with our prosperity, we would hold ourselves to even higher standards of taking care of our fellow man, particularly when you see a situation like you’ve got today where it’s the people whose names you don’t know that are watching the people come in and watching the bodies go out. Greg?”

Greg Abel: “Yes. The only other group that I would highlight – I think it will be very interesting how it plays out – is with the number of home schooling and the children that are home. We’ve always had so much respect for teachers, but we all talk about how we don’t take care of them. And it is remarkable to hear how many people comment that, clearly, we don’t recognize – I have a little 8-year old back at home and plenty of challenges for Mom – but all of a sudden, you respect the institution, the school, the teachers and everything around it. 

And then when I think of our companies and the delivery employees we have, it’s absolutely amazing what they’re doing. They’re truly on the front line. That’s where we have our challenges around keeping their health and safety. And then you go all the way to the rail. The best videos you see out of our companies are when we have folks that are actively engaged in moving supplies, food, medical products – and they’re so proud of it. They recognize they’re making a difference. So a lot of it is we just owe them a great thanks.

And Warren, you touched on it, we can, in some way, maybe, hopefully longer-term, compensate them. But there’s a great deal of thanks, and I probably just think an immense amount of new appreciation for a variety of folks.”

Warren Buffett: “We’re going in the right direction all around the country but it’s been awfully slow.”

Is capitalism broken?

Becky Quick: “Gentlemen, I’ll make this the last question. It comes from Phil King. He says “Many people in the press and politics are questioning the validity of capitalism. What can you say to them that might prompt them to take a look at capitalism more favorably?”

Warren Buffett: “Well, the market system works wonders, but it’s also brutal if left entirely to itself. We wouldn’t be the country we are, if the market system hadn’t been allowed to function. And you can say that other countries around the world that have improved their way of life dramatically, to some extent, have copied us. 

So the market system is marvelous in many respects. But it needs government. It is creative destruction. But for the ones who are destroyed, it can be a very brutal game, for the people who work in the industries and all that sort of thing. So I do not want to come up with anything different than capitalism, but I certainly do not want unfettered capitalism.I don’t think we’ll move away from it, but I think… Capitalists, I’m one of them. I think there’s a lot of thought that should be given to what would happen if we all draw straws again for particular market-based skills.

Somewhere way back, somebody invented television, I don’t know who it was. And then they invented cable, then they invented pay systems and all of that. And so a fellow who could bat 0.406 in 1941 was worth [US]$20,000 a year. And now a marginal Big Leaguer will make vastly greater sums because in effect, the stadium size was increased from 30,000 or 40,000 or 50,000 people, to the country. The market system – capitalism – took over. And it’s very uneven, and in same way – I think that Ted Williams is worth a lot more money than I’ve ever should make. But the market system can work toward a winner-takes-all type situation. And we don’t want to discourage people from working hard and thinking.

But that alone doesn’t do it, there’s a lot of randomness in the capitalist system, including inherited wealth. I think we can keep the best parts of a market system and capitalism and we can do a better job of making sure that everybody participates in the prosperity that that produces. Greg?” 

Greg Abel: “I think it’s always keeping the best parts of it. I even think if we look at the current environment we’re in – the pandemic – and we have to do it only when we can do it properly and reemerge. But in some ways, the best opportunity for people is when we’re back working clearly and that the system is functioning again. But that’s the obvious. And Warren, you’ve highlighted, there’s a lot of imperfections, but it’s definitely the best model out there that just needs some fine tuning.”

The amazing Ben Graham

Becky Quick: “Can I just slip in one more quick question? I forgot this one, someone sent it in earlier. Anderson Hexton wrote in. He said: “Warren mentioned that Ben Graham is one of the three smartest people he’s ever met. I’d like to ask him the names of the other two.”” 

Warren Buffett: “[Laughs] Well, I may not be one of the smartest, but I’m smart enough not to name the other two. I make only two people happy. 

Ben Graham is one of the smartest people, and I know some really smart people. Smartness does not necessarily equate to wisdom, either. And Ben Graham, one of the things he said he liked to do every day was he wanted to do something creative, something generous, and something foolish. And he said he was pretty good at the latter, but he was pretty good. He was amazing, actually.”

Closing remark: Never bet against America

Warren Buffett: “And Becky, I would just say again that – I hope we don’t – but we may get some unpleasant surprises. And we are dealing with a virus that spreads its wings in a certain way, in very unpredictable ways and how all Americans react to it. There’s all kinds of possibilities, but I definitely come to the conclusion after weighing all that, sort of – never bet against America. So thanks.”


Disclaimer: The Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life.

Webinar: “3 Stocks To Watch In These Chaotic Times”

A webinar where my friends (Stanley Lim and Sudhan P) and I shared three stocks to watch during this COVID-19 crisis, and answered questions from viewers.

My friend Stanley Lim organised a special webinar session on 28 April 2020 for Value Invest Asia, the excellent investment education site that he’s leading. The participants in the webinar were Stanley, Sudhan P., and myself. During the webinar, the three of us talked about our favourite stock ideas at the moment, and also answered the questions of viewers.

We covered a lot of ground during the webinar and it was a wonderful session of sharing. I’ve known Stanley and Sudhan for years. They are my ex-colleagues (we worked together for many years in Motley Fool Singapore) and are excellent investors in their own right. More importantly, they are my friends. Sudhan is currently a content strategist at the highly popular Singapore-based personal finance portal, Seedly, specialising in creating investing-related content.

You can find a video of our webinar below. We talked about three stocks:

  • Amazon (NASDAQ: AMZN): 7:23 minute mark
  • Tencent Holdings (700:HK): 33:00 minute mark
  • Micro-Mechanics (SGX:5DD): 53:41 minute mark

The questions we answered touched on the following:

  • Amazon’s future growth drivers
  • Amazon’s valuation
  • Different valuation tool kits
  • Tencent’s biggest risk, and the risk of its VIE (variable interest entity) structure
  • Is Tencent still hampered by the Chinese government’s refusal to approve online games?
  • Tencent’s growth rate
  • Risk of fraud for China-based companies, such as what happened to Luckin Coffee (NASDAQ: LK)
  • How to handle fraud cases in the stock market
  • Tencent’s market share
  • COVID-19’s impact on Micro-Mechanics’s business
  • The risk of Micro-Mechanics cutting its dividend
  • Micro-Mechanics’s economic moat
  • The cyclicality of Micro-Mechanics’s business and of the semiconductor industry
  • Finding the courage to start investing
  • Are we too early to bottom fish?
  • Should we be concerned about small differences in our purchase prices for stocks?

Enjoy our discussion! (The video starts at the 2:00 minute mark and there is a lag in the video for the first 10 minutes; sorry for the technical issue!)

Disclaimer: The Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life.

Webinar: “Finding Long-Term Investment Opportunities During The Current COVID-19 Crisis”

A webinar on how investors can exhibit good investing behaviour and find investment opportunities in the current COVID-19 crisis.

On 23 April 2020, Jeremy and I presented at a webinar organised by Online Traders’ Club. We want to thank the Online Traders’ Club for taking charge of all the logistics brilliantly. The title of the webinar is given in the title of this article.

I promised during the webinar that we will be sharing the session and the presentation deck on The Good Investors. Here it is!

Jeremy and I want to share the webinar freely because we think it contains important information that can help guide investors toward better investing behaviour. This is very important in the economically-stressful environment Singapore and the rest of the world is in today. Many thanks to Online Traders’ Club for publishing the webinar on Youtube so that the public can access it! 

Webinar recording and deck

You can download the presentation deck here

Disclaimer: The Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life.

Special Update On An Upcoming The Good Investors Webinar

We are hosting a one-day investment webinar. Come join us!

It’s only a few days into the second quarter of 2020, but what a year it has already been. COVID-19 has wreaked havoc on the lives of billions of people in practically all countries around the world, including Singapore, our home. The human suffering, especially when it comes to our frontline heroes – those in healthcare, food & beverage, delivery, law enforcement, and countless other essential services – is immense. But so is the courage and grace and grit that has been shown. Corporations are also stepping up, overhauling their manufacturing lines and/or working on overdrive to produce all-important masks, sanitisers, ventilators, face shields, cures, vaccines, and more.

At The Good Investors, Jeremy and I have been looking to see how we can help in this fight against COVID-19. Our efforts are miniscule compared to what I just described above. But we do what we can.

One of the things we have been doing is to guide people toward better investment behaviours by regularly providing the appropriate context and information about the current market situation. “The investor’s chief problem – and even his worst enemy – is likely to be himself,” the legendary Ben Graham once said. We are our own worst enemies, and this is a problem Jeremy and I have been trying to help tackle at The Good Investors. If we succeed in helping even just one investor exhibit better investment behaviour in this current climate, then society as a whole, will come out of this crisis in slightly better financial shape.

To widen the reach of our good fight, Jeremy and I are partnering with Online Traders’ Club for a one-day investment webinar that is open to the general public. Online Traders’ Club is a non-profit organization formed in 2005 for members who have a deep interest in the financial markets. Learn more about it here. Online Traders’ Club has kindly offered to handle all the logistics and provide a webinar-platform for Jeremy and I to share our investing thoughts.

Here are the details for the webinar:

  • Date: 23 April 2020 (Thursday)
  • Time: 8.00pm – 10.00pm (Webinar room opens 7.45pm)
  • Access: Access from any connected devices. There is nothing to install. Please update your desktop/mobile browser (eg. Chrome) to the latest version.
  •  What Jeremy and I will share during the webinar: (1) The key mindsets you need to be a good investor; (2) my investment framework for evaluating companies; (3) how to find long-term investment opportunities during the COVID-19 crisis; (4) Q&A
  • The key takeaways you will have: (1) Understand what the stock market is; (2) understand the right mindsets to be a successful investor; and (3) have a sound framework to analyse investment opportunities
  • Cost of attending webinar: FREE!
  • Capacity for webinar: (1) 200 pax, for webinar room where attendees can ask questions; (2) Unlimited pax for Watch-Only experience on Youtube

Register for the webinar here

Jeremy and I hope to see you at the webinar in 2 weeks! In the meantime, stay safe, and stay strong. We. Will. Get. Through. This. 

Editor’s note: We published the recorded webinar and the presentation deck on 27 April 2020. They can be found here.

Disclaimer: The Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life.