The way I see it, artificial intelligence (or AI), really leapt into the zeitgeist in late-2022 or early-2023 with the public introduction of DALL-E2 and ChatGPT. Both are provided by OpenAI and are software products that use AI to generate art and writing, respectively (and often at astounding quality). Since then, developments in AI have progressed at a breathtaking pace.

Meanwhile, the latest earnings season for the US stock market – for the second quarter of 2023 – is coming to its tail-end. I thought it would be useful to collate some of the interesting commentary I’ve come across in earnings conference calls, from the leaders of technology companies that I follow or have a vested interest in, on the topic of AI and how the technology could impact their industry and the business world writ large. Here they are, in no particular order:

Airbnb (NASDAQ: ABNB)

Airbnb’s management thinks AI is a once-in-a-generation platform shift (a similar comment was also made in the company’s 2023 first-quarter earnings call)

I think AI is basically like a once-in-a-generation platform shift, probably bigger than the shift to mobile, probably more akin to something like the Internet as far as what it can do for new businesses and new business opportunities. And I think that it is a huge opportunity for us to really be in the leading edge of innovation.

Airbnb is already using a fair amount of AI in its product but there’s not much generative AI at the moment; management also believes that AI can continue to help Airbnb lower its fixed cost base

I mean, remember that we actually use a fair amount of AI right now on the product, like we do it for our party prevention technology, a lot of our matching technologies. A lot of the underlying technologies we have is actually AI-driven. It’s not so much gen AI, which is such a huge kind of future opportunity. I think we’ll see more leverage in our fixed cost base, so needing fewer people to do more work overall. And so I think that, that’s going to help both on our fixed costs and some our variable costs. So you’ll see us being able to automate more customer service contacts, et cetera, over time…

…So customer — the strength of Airbnb is that we’re one-of-a-kind. We have 7 million active listings, more than 7 million listings, and everyone is unique and that is really special. But the problem with Airbnb is it’s one-of-a-kind, and sometimes you don’t know what you’re going to get. And so I think that if we can continue to increase reliability and then if there’s something that goes unexpected, if customer serves can quickly fix, remediate the issue, then I think there will be a tipping point where many people that don’t consider Airbnb and they only stay in hotels would consider Airbnb. And to give you a little more color about this customer service before I go to the future, there are so many more types of issues that could arise staying in Airbnb than a hotel. First of all, when you call a hotel, they’re usually one property and they’re aware of every room. We’re in nearly every country in the world. Often a guest or host will call us, and they will even potentially speak a different language than the person on the other side, the host — the guest and host.

There are nearly 70 different policies that you could be adjudicating. Many of these are 100 pages long. So imagine a customer service agent trying to quickly deal with an issue with somebody from 2 people from 2 different countries in a neighborhood that the agent may never even heard of. What AI can do, and we’re using a pilot to GPT-4, is AI can read all of our policies. No human can ever quickly read all those policies. It can read the case history of both guests and hosts. It could summarize the case issue, and it could even recommend what the ruling should be based on our policies. And that can then write a macro that the customer search agent can basically adopt and amend. If we get all this right, it’s going to 2 things. In the near term, it’s going to actually make customer service a lot more effective because agents will actually be able to handle a lot more tickets and make the ticket, you’ll never even have to talk to an agent, but also the service to be more reliable, which will unlock more growth.

Airbnb’s management believes that they can use build a breakthrough multi-modal AI interface to learn more about Airbnb’s users and provide a lot of personalisation (a.k.a an AI concierge)

If you were to go to ChatGPT right now and you ask it a question and I were to go to ChatGPT and ask it a question, we’re going to get mostly the same answer. And the reason why is it doesn’t know who you are and it doesn’t know who I am. So it does really good with like immutable truths, like how far is the earth to the moon or something like that. And — there’s no conditional answers to that. But it turns out in life, there’s a whole bunch of questions, and travel is one of these areas where the answer isn’t right for everyone. Where should I travel? Where should I stay? Who should I go with? What should I bring? Every one of these questions depends on who you are…

… And we can design, I think, a breakthrough interface for AI. I do not think that the AI interface is chat. Chat, I do not think is the right interface because we want to interface that’s multimodal. It’s text, it’s image and it’s video and you can — it’s much faster than typing to be able to see what you want. So we think there’s a whole new interface. And also, I think it’s really important that we provide a lot of personalization, that we learn more about you, that you’re not just a unanimous customer. And that’s partly why we’re investing more and more in account profiles, personalization, really understanding the guests. We want to know more about every guest in Airbnb than any travel company knows about their customer in the world. And if we do that, we can provide much more personalized service and that our app can almost be like an AI concierge that can match to the local experiences, local homes, local places all over the world.

Airbnb’s management is not interested in building foundational AI models – they are only keen on building the interface (a similar comment was also made in the company’s 2023 first-quarter earnings call)

And so we’re not going to be building like large research labs to develop these large language models. Those are like infrastructure projects, building bridges. But we’re going to build the applications on top of the bridges, like the car. And I think Airbnb is best-in-class at designing interfaces. I think you’ve seen that over the last few years.

Airbnb’s management believes that the companies that will best succeed in AI are the most product-led companies

And I think the last thing I’ll just say about AI is I think the companies that will best succeed in AI, well, think of it this way, which company’s best adopted in mobile? Which company is best adopted in the Internet? It was the companies that were most innovative, the most product-led. And I think we are very much a product-led, design-led, technology-led company, and we always want to be on the frontier of new tech. So we’re working on that, and I think you’ll see some exciting things in the years to come.

Alphabet (NASDAQ: GOOG)

Alphabet is making AI helpful for everyone in four important ways

 At I/O, we shared how we are making AI helpful for everyone in 4 important ways: first, improving knowledge and learning…

…Second, we are helping people use AI to boost their creativity and productivity…

…Third, we are making it easier for others to innovate using AI…

…Finally, we are making sure we develop and deploy AI technology responsibly so that everyone can benefit.

2023 is the seventh year of Alphabet being an AI-first company and it knows how to incorporate AI into its products

This is our seventh year as an AI-first company, and we intuitively know how to incorporate AI into our products.

Nearly 80% of Alphabet’s advertisers use at least one AI-powered Search ads product 

In fact, today, nearly 80% of advertisers already use at least one AI-powered Search ads product.

Alphabet is using AI to help advertisers create campaigns and ads more easily in Google Ads and also help advertisers better understand their campaigns

Advertisers tell us they’re looking for more assistive experience to get set up with us faster. So at GML, we launched a new conversational experience in Google Ads powered by a LLM tuned specifically from ads data to make campaign construction easier than ever. Advertisers also tell us they want help creating high-quality ads that work in an instant. So we’re rolling out a revamped asset creation flow in Performance Max that helps customers adapt and scale their most successful creative concepts in a few clicks. And there’s even more with PMax. We launched a new asset insights and new search term insights that improve campaign performance understanding and new customer life cycle goals that led advertisers optimize for new and existing customers while maximizing sales. We’ve long said it’s all about reaching the right customer with the right creative at the right time. 

So later this year, Automatically Created Assets, which are already generating headlines and descriptions for search ads, will start using generative AI to create assets that are even more relevant to customer queries. Broad match also got updates. AI-based keyword prioritization ensures the right keyword, bid, budget, creative and landing page is chosen when there are multiple overlapping keywords eligible. And then to make it easier for advertisers to optimize visual storytelling and drive consideration in the mid funnel, we’re launching 2 new AI-powered ad solutions, Demand Gen and Video View campaigns, and both will include Shorts inventory. 

Alphabet’s management thinks the integration of LLMs (large language models) and generative AI make Alphabet’s core Search product even better

Large language models make them even more helpful models like PaLM 2 and soon Gemini, which we are building to be multimodal. These advances provide an opportunity to reimagine many of our products, including our most important product, Search. We are in a period of incredible innovation for Search, which has continuously evolved over the years. This quarter saw our next major evolution with the launch of the Search Generative Experience, or SGE, which uses the power of generative AI to make Search even more natural and intuitive. User feedback has been very positive so far. It can better answer the queries people come to us with today, while also unlocking entirely new types of questions that Search can answer. For example, we found that generative AI can connect the dots for people as they explore a topic or project, helping them weigh multiple factors and personal preferences before making a purchase or booking a trip. We see this new experience as another jumping off point for exploring the web, enabling users to go deeper to learn about a topic.

Alphabet’s management thinks the company has done even better in integrating generative AI into search than they thought it would be at this point in time

Look, on the Search Generative Experience, we definitely wanted to make sure we’re thinking deeply from first principles, while it’s exciting new technology, we’ve constantly been bringing in AI innovations into Search for the past few years, and this is the next step in that journey. But it is a big change so we thought about from first principles. It really gives us a chance to now not always be constrained in the way Search was working before, allowed us to think outside the box. And I see that play out in experience. So I would say we are ahead of where I thought we’d be at this point in time. The feedback has been very positive. We’ve just improved our efficiency pretty dramatically since the product launch. The latency has improved significantly. We are keeping a very high bar, and — but I would say we are ahead on all the metrics in terms of how we look at it internally.

Alphabet’s management believes that even with the introduction of generative AI (Search Generative Experience) in the company’s core Search product, advertising will still continue to play a critical role in the company’s business model and the monetisation of Search will not be harmed

Ads will continue to play an important role in this new search experience. Many of these new queries are inherently commercial in nature. We have more than 20 years of experience serving ads relevant to users’ commercial queries, and SGE enhances our ability to do this even better. We are testing and evolving placements and formats and giving advertisers tools to take advantage of generative AI…

…Users have commercial needs, and they are looking for choices, and there are merchants and advertisers looking to provide those choices. So those fundamentals are true in SGE as well. And we have a number of experiments in flight, including ads, and we are pleased with the early results we are seeing. And so we will continue to evolve the experience, but I’m comfortable at what we are seeing, and we have a lot of experience working through these transitions, and we’ll bring all those learnings here as well.

Alphabet’s management believes that Google Cloud is a leading platform for training and running inference of generative AI models with more than 70% of generative AI unicorns using Google Cloud

Our AI-optimized infrastructure is a leading platform for training and serving generative AI models. More than 70% of gen AI unicorns are Google Cloud customers, including Cohere, Jasper, Typeface and many more. 

Google Cloud uses both Nvidia chips as well as Google’s own TPUs (this combination helps customers get 2x better price performance than competitors)

We provide the widest choice of AI supercomputer options with Google TPUs and advanced NVIDIA GPUs, and recently launched new A3 AI supercomputers powered by NVIDIA’s H100. This enables customers like AppLovin to achieve nearly 2x better price performance than industry alternatives. 

Alphabet is seeing customers using Google Cloud’s AI capabilities for online travelling, retail marketing, anti-money laundering, drug discovery, and more

Among them, Priceline is improving trip planning capabilities. Carrefour is creating full marketing campaigns in a matter of minutes. And Capgemini is building hundreds of use cases to streamline time-consuming business processes. Our new Anti-Money Laundering AI helps banks like HSBC identify financial crime risk. And our new AI-powered target and lead identification suite is being applied at Cerevel to help enable drug discovery…

… I mentioned Duet AI earlier. Instacart is using it to improve customer service workflows. And companies like Xtend are scaling sales outreach and optimizing customer service.

Alphabet’s management thinks that open-source AI models will be important in the ecosystem and

Google Cloud will be offering not just first-party AI models, but also third-party and open source models

So similarly, you would see with AI, we will embrace — we will offer not just our first-party models, we’ll offer third-party models, including open source models. I think open source has a critical role to play in this ecosystem. Google contributes, we are one of the largest contributors to — if you look at hugging phase and in terms of the contribution there, when you look at projects like Android, Chromium and so on, Kubernetes and so on. So we’ll embrace that and we’ll stay at the cutting edge of technology, and I think that will serve us well for the long term.

Amazon (NASDAQ: AMZN)

Amazon’s management thinks generative AI is going to be transformative, but it’s still very early days in the adoption and success of generative AI, and consumer applications is only one opportunity in the area

It’s important to remember that we’re in the very early days of the adoption and success of generative AI, and that consumer applications is only one layer of the opportunity…

… I think it’s going to be transformative, and I think it’s going to transform virtually every customer experience that we know. But I think it’s really early. I think most companies are still figuring out how they want to approach it…

…What I would say is that we have had a very significant amount of business in AWS driven by machine learning and AI for several years. And you’ve seen that largely in the form of compute as customers have been doing a lot of machine learning training and then running their models and production on top of AWS and our compute instances. But you’ve also seen it in the form of the 20-plus machine learning services that we’ve had out there for a few years. I think when you’re talking about the big potential explosion in generative AI, which everybody is excited about, including us, I think we’re in the very early stages there. We’re a few steps into a marathon in my opinion. 

Amazon’s management sees LLMs (large language models) in generative AI as having three key layers and Amazon is participating heavily in all three: The first layer is the compute layer; the second would be LLMs-as-a-service; and the third would be the applications that run on top of LLMs, with ChatGPT being an example

We think of large language models in generative AI as having 3 key layers, all of which are very large in our opinion and all of which AWS is investing heavily in. At the lowest layer is the compute required to train foundational models and do inference or make predictions…

…We think of the middle layer as being large language models as a service…

…Then that top layer is where a lot of the publicity and attention have focused, and these are the actual applications that run on top of these large language models. As I mentioned, ChatGPT is an example. 

Amazon has AI compute instances that are powered by Nvidia H100 GPUs, but the supply of Nvidia chips is scarce, so management built Amazon’s own training (Trainium) and inference (Inferentia) chips and they are an appealing price performant option

Customers are excited by Amazon EC2 P5 instances powered by NVIDIA H100 GPUs to train large models and develop generative AI applications. However, to date, there’s only been one viable option in the market for everybody and supply has been scarce. That, along with the chip expertise we’ve built over the last several years, prompted us to start working several years ago on our own custom AI chips for training called Trainium and inference called Inferentia that are on their second versions already and are a very appealing price performance option for customers building and running large language models.

Amazon’s management optimistic that a lot of LLM training and inference will be running on Trainium and Inferentia in the future

We’re optimistic that a lot of large language model training and inference will be run on AWS’ Trainium and Inferentia chips in the future.

Amazon’s management believes that most companies that want to work with AI do not want to build foundational LLMs themselves as it is time consuming and expensive, and companies only want to customize the LLMs with their own data in a secure way (this view was also mentioned in Amazon’s 2023 first-quarter earnings call) 

Stepping back for a second, to develop these large language models, it takes billions of dollars and multiple years to develop. Most companies tell us that they don’t want to consume that resource building themselves. Rather, they want access to those large language models, want to customize them with their own data without leaking their proprietary data into the general model, have all the security, privacy and platform features in AWS work with this new enhanced model and then have it all wrapped in a managed service. 

AWS has a LLM-as-a-service called Bedrock that provides access to LLMs from Amazon and multiple startups; large companies are already using Bedrock to build generative AI applications; Bedrock allows customers to create conversation AI agents 

This is what our service Bedrock does and offers customers all of these aforementioned capabilities with not just one large language model but with access to models from multiple leading large language model companies like Anthropic, Stability AI, AI21 Labs, Cohere and Amazon’s own developed large language models called Titan. Customers, including Bridgewater Associates, Coda, Lonely Planet, Omnicom, 3M, Ryanair, Showpad and Travelers are using Amazon Bedrock to create generative AI application. And we just recently announced new capabilities from Bedrock, including new models from Cohere, Anthropic’s Claude 2 and Stability AI’s Stable Diffusion XL 1.0 as well as agents for Amazon Bedrock that allow customers to create conversational agents to deliver personalized up-to-date answers based on their proprietary data and to execute actions.

Amazon’s management believes that AWS is democratizing access to generative AI and is making it easier for companies to work with multiple LLMs

If you think about these first 2 layers I’ve talked about, what we’re doing is democratizing access to generative AI, lowering the cost of training and running models, enabling access to large language model of choice instead of there only being one option.

Amazon’s management sees coding companions as a compelling early example of a generative AI application and Amazon has CodeWhisperer, which is off to a very strong start

We believe one of the early compelling generative AI applications is a coding companion. It’s why we built Amazon CodeWhisperer, an AI-powered coding companion, which recommends code snippets directly in the code editor, accelerating developer productivity as they code. It’s off to a very strong start and changes the game with respect to developer productivity.

Every team in Amazon are building generative AI applications but management believes that most of these applications will be built by other companies, although these applications will be built on AWS

Inside Amazon, every one of our teams is working on building generative AI applications that reinvent and enhance their customers’ experience. But while we will build a number of these applications ourselves, most will be built by other companies, and we’re optimistic that the largest number of these will be built on AWS… 

…Coupled with providing customers with unmatched choices at these 3 layers of the generative AI stack as well as Bedrock’s enterprise-grade security that’s required for enterprises to feel comfortable putting generative AI applications into production, we think AWS is poised to be customers’ long-term partner of choice in generative AI…

…On the AI question, what I would tell you, every single one of our businesses inside of Amazon, every single one has multiple generative AI initiatives going right now. And they range from things that help us be more cost effective and streamlined in how we run operations in various businesses to the absolute heart of every customer experience in which we offer. And so it’s true in our stores business. It’s true in our AWS business. It’s true in our advertising business. It’s true in all our devices, and you can just imagine what we’re working on with respect to Alexa there. It’s true in our entertainment businesses, every single one. It is going to be at the heart of what we do. It’s a significant investment and focus for us.

Amazon’s management believes that (1) data is the core of AI, and companies want to bring generative AI models to data, not the other way around and (2) AWS has a data advantage

Remember, the core of AI is data. People want to bring generative AI models to the data, not the other way around. AWS not only has the broadest array of storage, database, analytics and data management services for customers, it also has more customers and data store than anybody else.

Amazon’s management is of the view that in the realm of generative AI as well as cloud computing in general, the more demand there is, the more capex Amazon needs to spend to invest in data centers for long-term monetisation; management wants the challenge of having more capex to spend on because that will mean that AWS customers are successful with building generative AI on top of AWS

And so it’s — like in AWS, in general, one of the interesting things in AWS, and this has been true from the very earliest days, which is the more demand that you have, the more capital you need to spend because you invest in data centers and hardware upfront and then you monetize that over a long period of time. So I would like to have the challenge of having to spend a lot more in capital in generative AI because it will mean that customers are having success and they’re having success on top of our services.

Apple (NASDAQ: AAPL)

Apple has been doing research on AI for years and has built these technologies as integral features of its products; management intends for Apple to continue investing in AI in the years ahead

If you take a step back, we view AI and machine learning as core fundamental technologies that are integral to virtually every product that we build. And so if you think about WWDC in June, we announced some features that will be coming in iOS 17 this fall, like Personal Voice and Live Voicemail. Previously, we had announced lifesaving features like fall detection and crash detection and ECG. None of these features that I just mentioned and many, many more would be possible without AI and machine learning. And so it’s absolutely critical to us.

And of course, we’ve been doing research across a wide range of AI technologies, including generative AI for years. We’re going to continue investing and innovating and responsibly advancing our products with these technologies with the goal of enriching people’s lives. And so that’s what it’s all about for us.

ASML (NASDAQ: ASML)

ASML’s management believes that AI has strengthened the long-term megatrends powering the growth of the semiconductor industry

Beyond 2024, it’s really the solid believe we have in the megatrends that are not going to go away. You can even argue that some of these megatrends, when you think about AI, are even more important than we thought, let’s say at the end of last year. But it’s not only AI, it’s also the energy transition, it’s the electrification of mobility, it’s industrial Internet Of Things. It’s everything that’s driven by sensors and actuators. So, effectively, we see very strong growth across the entire semiconductor space. Whether it’s mature or whether it’s advanced. Because of these megatrends we have still a very strong confidence in what we said at the end of last year, that by 2025 – depending on what market scenario you are choosing, higher or lower – we will have between €30 billion and €40 billion of sales and gross margin by that 2025 timeframe between 54% and 56%. And if you extend that then to 2030, we are still very confident that by that time, also dependent on a lower or higher market scenario, sales will be anywhere between €44 billion and €60 billion with gross margin between 56% and 60%. So, we have short-term cycles. This is what the industry is all about. But we have very strong confidence, even stronger confidence, in what the longer-term future is going to bring for this company.

ASML’s management thinks the world is at the beginning of an AI high-power compute wave, but AI will not be a huge driver of the company’s growth in 2024

But I think we’re at the beginning of this, you could say, AI high-power compute wave. So yes, you’ll probably see some of that in 2024. But you have to remember that we have some capacity there, which is called the current underutilization. So yes, we will see some of that, but that will be taken up, the particular demand, by the installed base. Now — and that will further accelerate. I’m pretty sure. But that will definitely mean that, that will be, you could say, the shift to customer by 2025. So I don’t see that or don’t particularly expect that, that will be a big driver for additional shipments in 2024, given the utilization situation that we see today.

Arista Networks (NYSE: ANET)

Arista Networks’ management is seeing AI workloads drive an upgrade from 400 gigabit networking ports to 800 gigabit ports

As we surpassed 75 million cumulative cloud networking ports, we are experiencing 3 refresh cycles with our customers, 100 gigabit migration in the enterprises, 200 and 400 gigabit migration in the cloud and 400 going to 800 gigabits for AI workloads…

…We had the same discussion when the world went to 400 gig. Are we switching for 100 to 400. The reality was the customers continue to buy both 100 and 400 for different use cases. [ 51T ] and 800 gig especially are being pulled by AI clusters, the AI teams, they’re very anxious to get their hands on it, move the data as quickly as possible and reduce their job completion times. So you’ll see early traction there.

At least one of Arista Networks’ major cloud computing customers is shifting capital expenditure from other cloud computing areas to AI-related areas

During the past couple of years, we have enjoyed significant increase in cloud CapEx to support our Cloud Titan customers for their ever-growing needs, tech refresh and expanded offerings. Each customer brings a different business and mix of AI networking and classic cloud networking for their compute and storage clusters. One specific Cloud Titan customer has signaled a slowdown in CapEx from previously elevated levels. Therefore, we expect near-term Cloud Titan demand to moderate with spend favoring their AI investments. 

Arista Networks is a founding member of a consortium that is promoting the use of Ethernet for networking needs in AI data centres

Arista is a proud founding member of the Ultra Ethernet Consortium that is on a mission to build open, multivendor AI networking at scale based on proven Ethernet and IP.

Arista Networks’ management thinks AI networking will be an extension of cloud networking in the future

In the decade ahead, AI networking will become an extension of cloud networking to form a cohesive and seamless front-end and back-end network.

Arista Networks’ management thinks that Ethernet – and not Inifiniband – is the right networking technology when it comes to the training of large language models (LLMs) because they involve a massive amount of data; but in the short run, management thinks Infiniband will be more widely adopted

Today, I would say, in the back end of the network, there are basically 3 classes of networks. One is very, very small networks that are within a server where customers use PCIe, CXL, there is proprietary NVIDIA-specific technologies like NVLink that Arista does not participate. Then there’s more medium clusters, you can think generative AI, mostly inference where they may well get built on Ethernet. For the extremely large clusters with large language training models, especially with the advent of ChatGPT 3 and 4 you’re not talking about not just billion parameters, but an aggregate of trillion parameters. And this is where Ethernet will shine. But today, the only technology that is available to customers is InfiniBand. So obviously, InfiniBand with 10, 15 years of similarity in an HPC environment is often being bundled with the GPU. But the right long-term technology is Ethernet, which is why I’m so proud of what the Ultra Ethernet Consortium and a number of vendors are doing to make that happen. So near term, there’s going to be a lot of InfiniBand and Arista will be watching that outside in…

…And what is their network foundation. In some cases, where they just need to go quick and fast, as I explained before, it would not be uncommon to just bundle their GPUs with an existing technology like InfiniBand. But where they’re really rolling out into 2025, they’re doing more trials and pilots with us to see what the performance is, to see what the drop is, to see how many they can connect, what’s the latency, what’s the better entropy, what’s the efficiency, et cetera. That’s where we are today.

Arista Networks’ management thinks that neither Ethernet nor Infiniband were purpose-built for AI

But longer term, Arista will be participating in an Ethernet [ AI ] network. And neither technology, I want to say, were perfectly designed for AI, InfiniBand was more focused on HPC and Ethernet was more focused on general purpose networking. So I think the work we are doing with the UEC to improve Ethernet for AI is very important.

Arista Networks’ management thinks that there’s a 10-year AI-drive growth opportunity for Ethernet networking technology

I think the way to look at our AI opportunity is it’s 10 years ahead of us. And we’ll have early customers in the cloud with very large data sets, trialing our Ethernet now. And then we will have more cloud customers, not only Titans, but other high-end Tier 2 cloud providers and enterprises with large data sets that would also trial us over time. So in 2025, we expect to have a large list of customers, of which Cloud Titans will still end up being some of the biggest but not the only ones.

Datadog (NASDAQ: DDOG)

Datadog has introduced functionalities related to generative AI and LLMs (large language models) on its platform that include (1) the ability for software teams to monitor the performance of their AI models, (2) an incident management copilot, and (3) new integrations across AI stacks including GPU infrastructure providers, vector databases, and more

To kick off our keynote, we launched our first innovation for generative AI and large language model. We showcased our LLM observability product, enabling ML engineers to safely deploy and manage the model production. This includes the motor catalog centralized place to view and manage every model in every state of our customer development pipeline; analysis and insight on model performance, which allows all engineers to identify and address performance and quality issue with the model themselves; and help identify model drift, the performance the performance degradation that happens over time as model interact with the world data. We also introduced Bits AI. Bits understands natural language and provide insights from across the Datadog platform as well as from our customers’ collaboration and documentation tools. Among its many features, Bits AI can act as an incident management copilot identifying and suggesting succes, generating synthetic tests and triggering workflows to automatically remediate critical issue. And we announced 15 new integrations across the next-generation AI stack from GPU infrastructure providers to Vector databases, motor vendors and orchestration frameworks.

Management is seeing Datadog get early traction with AI customers

And although it’s early days for everyone in this space, we are getting traction with AI customers. And in Q2, our next-gen AI customers contributed about 2% of ARR.

Datadog’s AI customers are those that are selling LLM services or companies that are built on differentiated AI technology

So it’s — you can see it as the customers that are either selling AI themselves. So that would be LM vendors and the like. Our customers whose whole business is so is built on differentiated AI technology. And we’ve been fairly selective in terms of who we put in a category because companies everywhere are very eager to said that they differentiate we are today. 

Datadog expanded a deal with one of the world’s largest tech companies that is seeing massive adoption of its new generative AI product and was using homegrown tools for tracking and observability, but those were slowing it down

Next, we signed a 7-figure expansion with 1 of the world’s largest tech companies. This customer is seeing massive adoption of its new generative AI product and needs to scale their GPU fleet to meet increasing demand for a workload. Using their homegrown tools were slowing them down and put at risk critical product launches. With Datadog, this team is able to programmatically manage new environments as they come online, track and alert on their service level objectives and provide real-time visibility for GPs.

Etsy (NASDAQ: ETSY)

Etsy is using machine learning (ML) models to better predict how humans would perceive the quality of a product

Our product teams are helping buyers more easily navigate the breadth and depth of our sellers’ inventory, leveraging the latest AI advances to improve our discovery and inspiration experiences while surfacing the very best of Etsy. These latest technologies, combined with training and guidance from our own talented team, is making the superhuman possible in terms of organizing and curating at scale, which I believe can unlock an enormous amount of growth in the years to come. One great example. Over the past quarter, we’ve more than doubled the size of our best of Etsy library, which is curated by expert merchandisers based on the visual appeal, uniqueness and apparent craftsmanship of an item. We’re now using this library to train our ML models to better predict the quality of items as perceived by humans. We’re seeing encouraging results from our first iterations on these models, and I’m optimistic that this work will have a material impact, helping us to surface the best of Etsy in every search.

Etsy’s use of ML has helped it to dramatically reduce the time it takes to resolve customer issues

Specific to our trust and safety work, advances in ML capabilities have enabled our enforcement models to detect an increasing number of policy violations, which, combined with human know-how, is starting to have a meaningful impact on the buyer and seller experience. Since Etsy Purchase Protection was launched about a year ago, we’ve reduced the issue resolution time for cases by approximately 85%, dramatically streamlining the service experience on the rare occasion that something goes wrong, demonstrating to buyers and sellers that we have their backs in these key moments. 

Etsy’s management wants to use AI to improve every touch point a customer has with Etsy

Of course, much of the focus was on the myriad ways we can continue to harness AI and ML technologies in almost every customer touch point, with the potential to further transform buyer-facing experiences like enhancing search and recommendations, seller tools like streamlining the listing process and assisting with answering customer queries, improving fraud detection and trust and safety models, et cetera. The opportunities are nearly endless.

Etsy has a small ML team and the company is streamlining its machine learning (ML) workflow so that it’s easy for any Etsy software engineering to deploy their own ML models without asking for help from the ML team

But all of this innovation also takes time and effort and relies on our relatively small but mighty team of ML experts, talent that is obviously in high demand. Historically, all new ML models have been created by this team of highly specialized data scientists. And the full process of creating a new model, from cleaning and organizing the data to training and testing the model, then putting it into production, could take as long as 4 months. That’s why we kicked off a major initiative over a year ago we call Democratizing ML with the goal to streamline and automate much of this work so that virtually any Etsy engineer can deploy their own ML models in a matter of days instead of months. And I’m thrilled to report that we’re starting to see the first prototypes from this effort come live now. For example, if you’re on the Etsy team working on buyer recommendations, you can now use a drag-and-drop modeling tool to create a brand-new recommendations module without needing our ML team to build that model for you. 

Etsy’s management is currently testing ML technology developed by other companies to drive its own efficiency

We’ve also been leveraging the investments that other companies, many of them are existing partners have invested already in machine learning. And so we’re doing a lot of beta testing and experimentation with other companies. And at the moment, that is coming at a very low cost to us. We would imagine that at some point, there will be some kind of license fee arrangement. But we are — typically, we do not invest in anything unless we see a high ROI for that investment.

Etsy’s management believes that generative AI can be good for the company’s search experience for consumers, but consumer-adoption and the AI-integration will take time

For buyers, the idea that the search experience can become more conversational, I think, can be a very big deal for Etsy, and maybe more for Etsy than for most people. I talked to 2 earnings calls ago now about how you don’t walk into a store and shout, “Dress blue, linen,” to a sales agent. You actually have a conversation with them that has more context. And I think that’s especially important in a place like Etsy, where we’ve got 115 million listings to choose from and no catalog. So the idea that it can be conversational, I think, can give a lot of context and really help. And I think a lot of the technology behind that is becoming a self-problem. What’s going to be longer is the consumer adoption curve. What do customers expect when they enter something into a search bar? And how do they get used to interacting with chatbots? And what’s the UI look like? And that’s something that I think we’re going to need to — we’re testing a lot right now. What do people expect? How do they like to interact with things? And in my experience now, having a few decades of consumer technology leadership, the consumer adoption curve is often the long pole in the tent, but I think over time, can yield really big gains for us.

Fiverr (NYSE: FVRR)

Fiverr Neo is a new matching service from Fiverr that provides better matching for search queries using data, AI, and conversational search

Essentially, what we’ve done with Fiverr Neo is to tackle head-zone, the largest challenge every market has, which is matching. Now being able to produce a great match is far more than just doing search. And search by definition is very limited because customers provide 3 or 4 awards. And based on that, you need to understand their intent, their need and everything surrounding that need. And providing good matching for us is really about not just pairing business with a professional or with an agency, but actually being able to produce a product and end result where the 2 parties to that transaction are very happy that they work together.To do this perfect match, you need a lot of information because that allows you to create a very, very precise type of match. And what we’ve developed with Fiverr Neo using the latest technologies alongside our deep data tech that we’ve developed along the years and the tens of millions of transactions that we’ve already processed and the learnings from that is a product that can have a human-like discussion where our technology deeply understands and can have a conversation that would guide the customer to define their exact needs.

Fiverr’s management is seeing high interest for AI services on the company’s marketplace

So on the AI services, pretty much the same as last quarter, meaning we’ve launched tens of categories around AI. The interest is very high. It’s very healthy. And we continue to invest in it. So basically introducing more and more categories that have to do with AI in general and Gen AI in particular. And our customers love it. They use it and we’re happy with what we’re seeing on that front.

Mastercard (NYSE: MA)

Mastercard’s management sees AI as a foundational technology for the company and the technology has been very useful for the company’s fraud-detection solutions, where Mastercard has helped at least 9 UK banks stop payment scams before funds leave a victim’s account

We recently launched our Consumer Fraud Risk solution, which leverages our latest AI capabilities and the unique network view of real-time payments I just mentioned to help banks predict and prevent payment scams. AI is a foundational technology used across our business and has been a game changer in helping identify such fraud patterns. We’ve partnered with 9 U.K. banks, including Barclays, Lloyds Bank, Halifax, Bank of Scotland, NatWest, Monzo and TSB to stop scam payments before funds leave a victim’s account.TSB, one of the first banks to adopt the solution, indicated that it has already dramatically increased its fraud detection since deploying the capability.

Meta Platforms (NASDAQ: META)

Meta’s management currently does not have a clear handle on how much AI-related capital expenditure is needed – it will depend on how fast Meta’s AI products grow

The other major budget point that we’re working through is what the right level of AI CapEx is to support our road map. Since we don’t know how quickly our new AI products will grow, we may not have a clear handle on this until later in the year…

…There’s also another component, which is the next-generation AI efforts that we’ve talked about around advanced research and gen AI, and that’s a place where we’re already standing up training clusters and inference capacity. But we don’t know exactly what we’ll need in 2024 since we don’t have any at-scale deployments yet of consumer business-facing features. And the scale of the adoption of those products is ultimately going to inform how much capacity we need.

Meta’s management is seeing the company’s investments in AI infrastructure paying off in the following ways: (1) Increase in engagement and monetisation of Reels; and (2) an increase in monetisation of automated advertising products

Investments that we’ve made over the years in AI, including the billions of dollars we’ve spent on AI infrastructure, are clearly paying off across our ranking and recommendation systems and improving engagement and monetization. AI-recommended content from accounts you don’t follow is now the fastest-growing category of content on Facebook’s Feed. Now since introducing these recommendations, they’ve driven a 7% increase in overall time spent on the platform. This improves the experience because you can now discover things that you might not have otherwise followed or come across.

Reels is a key part of this discovery engine. And Reels plays exceed 200 billion per day across Facebook and Instagram. We’re seeing good progress on Reels monetization as well, with the annual revenue run rate across our apps now exceeding $10 billion, up from $3 billion last fall.

Beyond Reels, AI is driving results across our monetization tools through our automated ads products, which we call Meta Advantage. Almost all our advertisers are using at least one of our AI-driven products. We’ve also deployed Meta Lattice, a new model architecture that learns to predict an ad’s performance across a variety of data sets and optimization goals. And we introduced AI Sandbox, a testing playground for generative AI-powered tools like automatic text variation, background generation and image outcropping.

Meta’s management believes the company is building leading foundational AI models, including Llama2, which is open-sourced; worth noting that Llama2 comes with a clause that large enterprises that sell Llama2 need to have a commercial agreement with Meta

Beyond the recommendations and ranking systems across our products, we’re also building leading foundation models to support a new generation of AI products. We’ve partnered with Microsoft to open source Llama 2, the latest version of our large language model and to make it available for both research and commercial use…

……in addition to making this open through the open source license, we did include a term that for the largest companies, specifically ones that are going to have public cloud offerings, that they don’t just get a free license to use this. They’ll need to come and make a business arrangement with us. And our intent there is we want everyone to be using this. We want this to be open. But if you’re someone like Microsoft or Amazon or Google, and you’re going to basically be reselling these services, that’s something that we think we should get some portion of the revenue for. So those are the deals that we intend to be making, and we’ve started doing that a little bit. I don’t think that, that’s going to be a large amount of revenue in the near term. But over the long term, hopefully, that can be something.

Meta’s management believes that open-sourcing allows Meta to benefit from (a) innovations that come from everywhere, in areas such as safety and efficiency, and (b) being able to attract potential employees

We have a long history of open sourcing our infrastructure and AI work from PyTorch, which is the leading machine learning framework, to models like Segment Anything, ImageBind and DINO to basic infrastructure as part of the Open Compute Project. And we found that open-sourcing our work allows the industry, including us, to benefit from innovations that come from everywhere. And these are often improvements in safety and security, since open source software is more scrutinized and more people can find and identify fixes for issues. The improvements also often come in the form of efficiency gains, which should hopefully allow us and others to run these models with less infrastructure investment going forward…

……One of the things that we’ve seen is that when you release these projects publicly and in open source, there tend to be a few categories of innovations that the community makes. So on the one hand, I think it’s just good to get the community standardized on the work that we’re doing. That helps with recruiting because a lot of the best people want to come and work at the place that is building the things that everyone else uses. It makes sense that people are used to these tools from wherever else they’re working. They can come here and build here. 

Meta is building new products itself using Llama and Llama2 will underpin a lot of new Meta products

So I’m really looking forward to seeing the improvements that the community makes to Llama 2. We are also building a number of new products ourselves using Llama that will work across our services…

…e wanted to get the Llama 2 model out now. That’s going to be — that’s going to underpin a lot of the new things that we’re building. And now we’re nailing down a bunch of these additional products, and this is going to be stuff that we’re working on for years.

Meta partnered with Microsoft to open-source Llama2 because Meta does not have a public cloud offering

We partnered with Microsoft specifically because we don’t have a public cloud offering. So this isn’t about us getting into that. It’s actually the opposite. We want to work with them because they have that and others have that, and that was the thing that we aren’t planning on building out.

Meta’s management thinks that AI be integrated into Meta’s products in the following ways: Help people connect, express themselves, create content, and get digital assistance in a better way (see also Point 30)

But you can imagine lots of ways that AI can help people connect and express themselves in our apps, creative tools that make it easier and more fun to share content, agents that act as assistance, coaches that can help you interact with businesses and creators and more. And these new products will improve everything that we do across both mobile apps and the metaverse, helping people create worlds and the avatars and objects that inhabit them as well.

Meta’s management expects the company to spend more on AI infrastructure in 2024 compared to 2023

We’re still working on our ’24 CapEx plans. We haven’t yet finalized that, and we’ll be working on that through the course of this year. But I mentioned that we expect that CapEx in ’24 will be higher than in ’23. We expect both data center spend to grow in ’24 as we ramp up construction on sites with the new data center architecture that we announced late last year. And then we certainly also expect to invest more in servers in 2024 for both AI workloads to support all of the AI work that we’ve talked about across the core AI ranking, recommendation work, along with the next-gen AI efforts. And then, of course, also our non-AI workloads, as we refresh some of our servers and add capacity just to support continued growth across the site.

There are three categories of products that Meta’s management plans to build with generative AI: (1) Building ads, (2) improving developer efficiency, and (3) building AI agents, especially for businesses so that businesses can interact with humans effectively (right now, human-to-business interaction is still very labour intensive)

I think that there are 3 basic categories of products or technologies that we’re planning on building with generative AI. One are around different kinds of agents, which I’ll talk about in a second. Two are just kind of generative AI-powered features.

So some of the canonical examples of that are things like in advertising, helping advertisers basically run ads without needing to supply as much creative or, say, if they have an image but it doesn’t fit the format, be able to fill in the image for them. So I talked about that a little bit upfront in my comments. But there’s stuff like that across every app. And then the third category of things, I’d say, are broadly focused on productivity and efficiency internally. So everything from helping engineers write code faster to helping people internally understand the overall knowledge base at the company and things like that. So there’s a lot to do on each of those zones.

For AI agents, specifically, I guess what I’d say is, and one of the things that’s different about how we think about this compared to some others in the industry is we don’t think that there’s going to be one single AI that people interact with, just because there are all these different entities on a day-to-day basis that people come across, whether they’re different creators or different businesses or different apps or things that you use. So I think that there are going to be a handful of things that are just sort of focused on helping people connect around expression and creativity and facilitating connections. I think there are going to be a handful of experiences around helping people connect to the creators who they care about and helping creators foster their communities.

And then the one that I think is going to have the fastest direct business loop is going to be around helping people interact with businesses. And you can imagine a world on this, where, over time, every business has as an AI agent that basically people can message and interact with. And it’s going to take some time to get there, right? I mean, this is going to be a long road to build that out. But I think that, that’s going to improve a lot of the interactions that people have with businesses, as well as if that does work, it should alleviate one of the biggest issues that we’re currently having around messaging monetization is that in order to — for a person to interact with a business. It’s quite human labor-intensive for a person to be on the other side of that interaction, which is one of the reasons why we’ve seen this take off in some countries where the cost of labor is relatively low. But you can imagine in a world where every business has an AI agent, that we can see the kind of success that we’re seeing in Thailand or Vietnam with business messaging could kind of spread everywhere. And I think that’s quite exciting.

Meta’s management believes that there will be both open and closed AI models in the ecosystem

I do think that there will continue to be both open and closed AI models. I think there are a bunch of reasons for this. There are obviously a lot of companies that their business model is to build a model and then sell access to it. So for them, making it open would undermine their business model. That is not our business model. We want to have the — like we view the model that we’re building as sort of the foundation for building products. So if by sharing it, we can improve the quality of the model and improve the quality of the team that we have that is working on that, that’s a win for our business of basically building better products. So I think you’ll see both of those models…

…But for our business model, at least, since we’re not selling access to this stuff, it’s a lot easier for us to share this with the community because it just makes our products better and other people’s…

…And it’s not just going to be like 1 thing is what everyone uses. I think different businesses will use different things for different reasons.

Meta’s management is aware that AI models could be dangerous if they become too powerful, but does not think the models are anywhere close to this point yet; he also thinks there are people who are genuinely concerned about AI safety, and AI companies who are trying to be opportunistic

There are a number of people who are out there saying that once the AI models get past a certain level of capability, it can become dangerous for them to become just in the hands of everyone openly. I think — what I think is pretty clear is that we’re not at that point today. I think that there’s consensus generally among people who are working on this in the industry and policy folks that we’re not at that point today. And it’s not exactly clear at what point you reach that. . So I think there are people who are kind of making that argument in good faith, who are actually concerned about the safety risk. So I think that there are probably some businesses that are out there making that argument because they want it to be more closed, because that’s their business, so I think we need to be wary of that.

Microsoft (NASDAQ: MSFT)

11,000 organisations are already using Azure OpenAI services, with nearly 100 new customers added each day during the quarter

We have great momentum across Azure OpenAI Service. More than 11,000 organizations across industries, including IKEA, Volvo Group, Zurich Insurance, as well as digital natives like FlipKart, Humane, Kahoot, Miro, Typeface, use the service. That’s nearly 100 new customers added every day this quarter…

…We’re also partnering broadly to scale this next generation of AI to more customers. Snowflake, for example, will increase its Azure spend as it builds new integrations with Azure OpenAI.

Microsoft’s management believes that every AI app has to start with data

Every AI app starts with data, and having a comprehensive data and analytics platform is more important than ever. Our intelligent data platform brings together operational databases, analytics and governance so organizations can spend more time creating value and less time integrating their data estate. 

Microsoft’s management believes that software developers are see Azure AI Studio as the tool of choice for AI software development

Now on to developers. New Azure AI Studio is becoming the tool of choice for AI development in this new era, helping organizations ground, fine-tune, evaluate and deploy models, and do so responsibly. VS Code and GitHub Copilot are category-leading products when it comes to how developers code every day. Nearly 90% of GitHub Copilot sign-ups are self-service, indicating strong organic interest and pull-through. More than 27,000 organizations, up 2x quarter-over-quarter, have chosen GitHub Copilot for Business to increase the productivity of their developers, including Airbnb, Dell and Scandinavian Airlines.

Microsoft is using AI for low-code, no-code software development tools to help domain experts automate workflows, create apps etc

We’re also applying AI across low-code, no-code tool chain to help domain experts automate workflows, create apps and web pages, build virtual agents, or analyze data using just natural language. Copilot in Power BI combines the power of large language models with an organization’s data to generate insights faster, and Copilot in Power Pages makes it easier to create secure low-code business websites. One of our tools that’s really taken off is Copilot in Power Virtual Agents, which is delivering one of the biggest benefits of this new area of AI, helping customer service agents be significantly more productive. HP and Virgin Money, for example, have both built custom chatbots with Copilot and Power Virtual Agents that were trained to answer complex customer inquiries. All-up, more than 63,000 organizations have used AI-powered capabilities in Power Platform, up 75% quarter-over-quarter.

The feedback Microsoft’s management has received for Microsoft 365 Copilot is that it is a gamechanger for productivity

4 months ago, we introduced a new pillar of customer value with Microsoft 365 Copilot. We are now rolling out Microsoft 365 Copilot to 600 paid customers through our early access program, and feedback from organizations like Emirates NBD, General Motors, Goodyear and Lumen is that it’s a game changer for employee productivity.

Microsoft’s management believes that revenue growth from the company’s AI services will be gradual

At a total company level, revenue growth from our Commercial business will continue to be driven by the Microsoft Cloud and will again outpace the growth from our Consumer business. Even with strong demand and a leadership position, growth from our AI services will be gradual as Azure AI scales and our copilots reach general availability dates. So for FY ’24, the impact will be weighted towards H2.

Microsoft’s management believes that AI will accelerate the growth of overall technology spending
We do think about what’s the long-term TAM here, right? I mean this is — you’ve heard me talk about this as a percentage of GDP, what’s going to be tech spend? If you believe that, let’s say, the 5% of GDP is going to go to 10% of GDP, maybe that gets accelerated because of the AI wave…

…And of course, I think one of the things that people often, I think, overlook is, and Satya mentioned it briefly when you go back to the pull on Azure, I think in many ways, lots of these AI products pull along Azure because it’s not just the AI solution services that you need to build an app. And so it’s less about Microsoft 365 pulling it along or any one Copilot. It’s that when you’re building these, it requires data and it requires the AI services. So you’ll see them pull both core Azure and AI Azure along with them. 

Microsoft’s management believes that companies need their own data in the cloud in order to utilise AI efficiently

Yes, absolutely. I think having your data, in particular, in the cloud is sort of key to how you can take advantage of essentially these new AI reasoning engines to complement, I’ll call it, your databases because these AI engines are not databases, but they can reason over your data and to help you then get more insights, more completions, more predictions, more summaries, and what have you.

Nvidia (NASDAQ: NVDA)

Nvidia is enjoying incredible demand for its AI chips

Data Center Compute revenue nearly tripled year-on-year, driven primarily by accelerating demand from cloud service providers and large consumer Internet companies for our HGX platform, the engine of generative AI and large language models. Major companies, including AWS, Google Cloud, Meta, Microsoft Azure and Oracle Cloud, as well as a growing number of GPU cloud providers, are deploying, in volume, HGX systems based on our Hopper and Ampere architecture Tensor Core GPUs. Networking revenue almost doubled year-on-year, driven by our end-to-end InfiniBand networking platform, the gold standard for AI. There is tremendous demand for NVIDIA Accelerated Computing and AI platforms. Our supply partners have been exceptional in ramping capacity to support our needs.

Nvidia is seeing tremendous demand for accelerated computing

There is tremendous demand for NVIDIA accelerated computing and AI platforms. Our supply partners have been exceptional in ramping capacity to support our needs. Our data center supply chain, including HGX with 35,000 parts and highly complex networking has been built up over the past decade.

Nvidia is seeing strong demand for AI from consumer internet companies as well as enterprises

Consumer Internet companies also drove the very strong demand. Their investments in data center infrastructure purpose-built for AI are already generating significant returns. For example, Meta recently highlighted that since launching Reels, AI recommendations have driven a more than 24% increase in time spent on Instagram. Enterprises are also racing to deploy generative AI, driving strong consumption of NVIDIA-powered instances in the cloud as well as demand for on-premise infrastructure. 

Nvidia’s management believes that virtually every industry can benefit from AI

Virtually, every industry can benefit from generative AI. For example, AI Copilot, such as those just announced by Microsoft, can boost the productivity of over 1 billion office workers and tens of millions of software engineers. Billions of professionals in legal services, sales, customer support and education will be available to leverage AI systems trained in their field. AI Copilot and assistants are set to create new multi-hundred billion dollar market opportunities for our customers.  

Nvidia’s management is seeing some of the earliest applications of generative AI in companies in marketing, media, and entertainment 

We are seeing some of the earliest applications of generative AI in marketing, media and entertainment. WPP, the world’s largest marketing and communication services organization, is developing a content engine using NVIDIA Omniverse to enable artists and designers to integrate generative AI into 3D content creation. WPP designers can create images from text prompts while responsibly trained generative AI tools and content from NVIDIA partners such as Adobe and Getty Images using NVIDIA Picasso, a foundry for custom generative AI models for visual design. Visual content provider, Shutterstock, is also using NVIDIA Picasso to build tools and services that enable users to create 3D scene background with the help of generative AI.

Nvidia’s management believes that Infiniband is a much better networking solution for AI compared to Ethernet

Thanks to its end-to-end optimization and in-network computing capabilities, InfiniBand delivers more than double the performance of traditional Ethernet for AI. For billions of dollar AI infrastructures, the value from the increased throughput of InfiniBand is worth hundreds of [indiscernible] for the network. In addition, only InfiniBand can scale to hundreds of thousands of GPUs. It is the network of choice for leading AI practitioners…

…We let customers decide what networking they would like to use. And for the customers that are building very large infrastructure, InfiniBand is, I hate to say it, kind of a no-brainer. And the reason for that because the efficiency of InfiniBand is so significant, some 10%, 15%, 20% higher throughput for $1 billion infrastructure translates to enormous savings. Basically, the networking is free. And so if you have a single application, if you will, infrastructure where it’s largely dedicated to large language models or large AI systems, InfiniBand is really, really a terrific choice.

Nvidia’s management thinks that general purpose computing is too costly and slow, and that the world will shift to accelerated computing, driven by the demand for generative AI; this shift from general purpose computing to accelerated computing contains massive economic opportunity

It is recognized for some time now that general purpose computing is just not and brute forcing general purpose computing. Using general purpose computing at scale is no longer the best way to go forward. It’s too energy costly, it’s too expensive, and the performance of the applications are too slow. 

And finally, the world has a new way of doing it. It’s called accelerated computing, and what kicked it into turbocharge is generative AI. But accelerated computing could be used for all kinds of different applications that’s already in the data center. And by using it, you offload the CPUs. You save a ton of money and order of magnitude, in cost and order of magnitude and energy and the throughput is higher. And that’s what the industry is really responding to.

Going forward, the best way to invest in the data center is to divert the capital investment from general purpose computing and focus it on generative AI and accelerated computing. Generative AI provides a new way of generating productivity, a new way of generating new services to offer to your customers, and accelerated computing helps you save money and save power. And the number of applications is, well, tons. Lots of developers, lots of applications, lots of libraries. It’s ready to be deployed. And so I think the data centers around the world recognize this, that this is the best way to deploy resources, deploy capital going forward for data centers…

…The world has something along the lines of about $1 trillion worth of data centers installed in the cloud, in enterprise and otherwise. And that $1 trillion of data centers is in the process of transitioning into accelerated computing and generative AI. We’re seeing 2 simultaneous platform shifts at the same time. One is accelerated computing. And the reason for that is because it’s the most cost-effective, most energy-effective and the most performant way of doing computing now. So what you’re seeing, and then all of a sudden, enabled by generative AI — enabled by accelerated compute and generative AI came along. And this incredible application now gives everyone 2 reasons to transition, to do a platform shift from general purpose computing, the classical way of doing computing, to this new way of doing computing, accelerated computing. It’s about $1 trillion worth of data centers, call it, $0.25 trillion of capital spend each year. You’re seeing the data centers around the world are taking that capital spend and focusing it on the 2 most important trends of computing today, accelerated computing and generative AI. And so I think this is not a near-term thing. This is a long-term industry transition, and we’re seeing these 2 platform shifts happening at the same time.

PayPal (NASDAQ: PYPL)

PayPal’s management believes the use of AI will allow the company to operate faster at lower cost

Our initial experiences with AI and continuing advances in our processes, infrastructure and product quality enable us to see a future where we do things better, faster and cheaper.

PayPal’s management believes that the use of AI has accelerated the company’s product innovation and improved developers’ productivity

As we discussed in our June investor meeting, we are meaningfully accelerating new product innovations into the market, scaling our A/B testing and significantly improving our time to market. We are now consistently delivering against our road map on schedule. This is the result of significant investments in our platform infrastructure and tools and enhanced set of measurements and performance indicators, hiring new talent and early successes using AI in our software development process…

…There’s no question that AI is going to impact every single company and every function just as it will inside of PayPal. And we’ve been experimenting with a couple of hundred of our developers using tools from both Google, Microsoft as well as Amazon. And we are seeing 20% to 40% increases in engineering productivity. 

PayPal’s management believes that companies with unique, large data sets will have an advantage when using AI technologies; management sees PayPal as one of these companies

We believe that only those companies with unique and scaled data sets will be able to fully utilize the power of AI to drive actionable insights and differentiated value propositions for their customers…

…We capture 100% of the data flows, which really is feeding our AI engines. It’s fueling what will be our next-generation checkout. And most importantly, it’s fueling kind of our ability to have best-in-class auth rates in the industry and the lowest loss rates in the industry. 

Shopify (NASDAQ: SHOP)

Shopify’s management believes that entrepreneurship is entering an era where AI will become the most powerful sidekick for business creation

We are quickly positioning ourselves to build on the momentum we are seeing across our business, making purposeful change that support our core focus on commerce and unlock what we believe is a new era of data-driven entrepreneurship and growth, an era where AI becomes the most powerful sidekick for business creation.

Shopify recently introduced Shopify Magic, a suite of AI features that is integrated across Shopify’s products and workflows, and will soon launch Sidekick, an AI-powered chat interface commerce assistant; Shopify Magic is designed specifically for commerce, unlike other generative AI products

We recognize the immense potential of AI to transform the consumer landscape and commerce more broadly. And we are committed to harnessing its power to help our merchants succeed. We believe AI is making the impossible possible, giving everyone superpowers to be more productive, more creative, and more successful than ever before. So, of course, we are building that directly into Shopify. In our additions last week, we unveiled Shopify Magic, our suite of free AI-enabled features that are integrated across Shopify’s products and workflows, everything from inbox to online store builder and app store to merchandising to unlock creativity and increased productivity.

One of the most exciting products we will be launching soon in early access is our new AI-enabled commerce assistant, Sidekick. Powered by Shopify Magic, Sidekick is a new chat interface packed with advanced AI capabilities purposely built for commerce. Merchants will now have a commerce expert in their corner who is deeply competent, incredibly intelligent, and always available. With Sidekick, no matter your expertise or skillset, it allows entrepreneurs to use everyday language to have conversations that jump-start the creative process, tackle time-consuming tasks, and make smarter business decisions. By harnessing a deep understanding of systems and available data, Sidekick integrates seamlessly with the Shopify admin, enhancing and streamlining merchant operations. While we’re at the very early stages, the power of Sidekick is already incredible, and it’s developing fast…

……  I mean, unlike other generative AI products, Shopify Magic is specifically designed for commerce. And it’s not just embedded in one place, it’s embedded throughout the entire product. So, for example, the ability to generate blog posts instantaneously or write incredibly, high-converting product descriptions or create highly contextualized content for your business. That is where we feel like AI really can play a big role here in making merchants lives better..

… . And with Sidekick, you can do these incredible things like you can analyze sales and you can ideate on store design or you can even give instructions on how to run promotions.

Shopify’s management does not seem keen to raise the pricing of its services to account for the added value from new AI features such as Magic and Sidekick 

So, certainly there is opportunities for us to continuously review our pricing and figure out where the right pricing is. And we will continue to do that. But in terms of, you know, features like Magic and Sidekick, which are really excited about, remember, when our merchants do better, Shopify does better. That’s the business model. And so, the more that they can sell, the faster they can grow, the more we can share in that upside. But the other part that we talked about in the prepared remarks that’s just worthwhile mentioning again is that product attach rate. The fact that we’re still growing at — we’re still above 3%, which is really high, it means that as we introduce new products, new merchant solutions, whether it’s payment solutions, shipping, things like Audiences, anything like collabs, collective, more of our merchants are taking more of our solutions.

Taiwan Semiconductor Manufacturing Company (NYSE: TSM)

Management sees AI as a positive for TSMC and the company did see an increase in AI-related demand, but it was not enough to offset declines elsewhere

Moving into third quarter 2023, while we have recently observed an increase in AI-related demand, it is not enough to offset the overall cyclicality of our business…

… The recent increase in AI-related demand is directionally positive for TSMC. Generative AI requires higher computing power and interconnected bandwidth, which drives increasing semiconductor content. Whether using CPUs, GPUs or AI accelerator and related ASIC for AI and machine learning, the commonality is that it requires use of leading-edge technology and a strong foundry design ecosystem. These are all TSMC’s strengths…

…Of course, we have a model, basically. The short-term frenzy about the AI demand definitely cannot extrapolate for the long term. And neither can we predict the near future, meaning next year, how the sudden demand will continue or will flatten out. However, our model is based on the data center structure. We assume a certain percentage of the data center processor are AI processors, and based on that, we calculate the AI processor demand. And this model is yet to be fitted to the practical data later on. But in general, I think the — our trend of a big portion of data center processor will be AI processor is a sure thing. And will it cannibalize the data center processors? In the short term, when the CapEx of the cloud service providers are fixed, yes, it will. It is. But as for the long term, when their data service — when the cloud service is having the generative AI service revenue, I think they will increase the CapEx. That should be consistent with the long-term AI processor demand. And I mean the CapEx will increase because of the generative AI services…

…But again, let me emphasize that those kind of applications in the AI, be it CPUs, GPUs or AI accelerator or ASIC, they all need leading-edge technologies. And they all have one symptom: they are using the very large die size, which is TSMC’s strength. 

AI server processors currently account for just 6% of TSMC’s total revenue but is expected to grow at 50% annually in the next 5 years to become a low-teens percentage of TSMC’s total revenue

Today, server AI processor demand, which we define as CPUs, GPUs and AI accelerators that are performing training and inference functions accounts for approximately 6% of TSMC’s total revenue. We forecasted this to grow at close to 50% CAGR in the next 5 years and increase to low teens percent of our revenue.

AI has reinforced the view of TSMC’s management that there will be healthy long-term growth in the semiconductor industry in general, and TSMC’s business in particular

The insatiable need for energy-efficient computation is starting from data centers and we expect it will proliferate to edge and end devices over time, which will further long term — which will drive further long-term opportunities. We have already embedded a certain assumption for AI demand into our long-term CapEx and growth forecast. Our HPC platform is expected to be the main engine and the largest incremental contributor to TSMC’s long-term growth in the next several years. While the quantification of the total addressable opportunity is still ongoing, generative AI and large language model only reinforce the already strong conviction we have in the structural megatrend to drive TSMC’s long-term growth, and we will closely monitor the development for further potential upside.

TSMC currently can’t fulfil all the demand for certain AI chips because of the lack of product capacity, but the company is expanding capacity

For the AI, right now, we see very strong demand, yes. For the front-end part, we don’t have any problem to support. But for the back end, the advanced packaging side, especially for the CoWoS, we do have some very tight capacity to — very hard to fulfill 100% of what customers needed. So we are working with customers for the short term to help them to fulfill the demand, but we are increasing our capacity as quickly as possible. And we expect these tightening somewhat be released in next year, probably towards the end of next year. But in between, we’re still working closely with our customers to support their growth…

… I will not give you the exact number, but let me give you a roughly probably 2x of the capacity will be added…

… I think the second question is about the pricing of the — on the CoWoS. As I answer the question, we are increasing the capacity as soon as possible manner. Of course, that including actual cost. So in fact, we are working with our customers. And the most important thing for them right now is supply assurance. It’s a supply to meet their demand. So we are working with them. We do everything possible to increase the capacity. And of course, at the same time, we share our value.

It appears that TSMC is selling AI chips for a few hundred dollars apiece while its customers then go onto sell the chips for tens of thousands of dollars – but TSMC management is ok with that

Well, Charles, I used to make a joke on my customers say that I’m selling him a few hundred dollars per chip, and then he sold it back to me with USD 200,000. But let me say that we are happy to see customers doing very well. And if customers do well, TSMC does well. And of course, we work with them and we sell our value to them. And fundamentally, we want to say that we are able to address and capture a major portion of the market in terms of a semiconductor component in AI. Did I answer your question?

Tencent (NASDAQ: TCEHY)

Tencent is testing its own foundational model for generative AI, and Tencent Cloud will be facilitating the deployment of open-source models by other companies; the development progress of Tencent’s own foundational model is good

In generative AI, we are internally testing our own proprietary foundation model in different use cases and are providing Tencent Cloud Model-as-a-Service solutions to facilitate efficient deployment of open-source foundation models in multiple industry verticals…

…And in terms of just the development, I would say, there are multi initiatives that’s going on at the company. The first one, obviously, is building our own proprietary foundation model, and that is actually progressing very well. The training is actually on track and making very good progress…

… And in terms of additional efforts, we are also on the cloud side, providing MaaS solution for enterprises, right? So basically providing a marketplace so that different enterprise clients can choose different types of open source large models for them to customize for their own use with their own data. And we have a whole set of technology infrastructure as well as tools to help them to make the choice as well as to do the training and do the deployment. And we believe this is going to be a pretty high value added and high margin product for the enterprise clients. 

Tencent’s management thinks that AI is a multiplier for many of the company’s businesses

AI is — really the more we look at it, the more excited we are for that asset growth multiplier across our many businesses. It would serve to enhance efficiency and the quality of our user to user services and at the same time, you facilitate the improvement in terms of our ad targeting, data targeting and also cost-efficient production of a lot of our content. So there are really multiple ways through which we can benefit from the continued development of generative AI. 

Tencent’s management believes that the company’s MaaS for AI will first benefit large enterprises, but that it will subsequently also benefit companies of different sizes (although the smaller companies will benefit from using trained models via API versus training their own models)

In terms of the AI and Model-as-a-Service solution, we — besides — we think a lot of the industries will actually benefit from it, right? Initially, it would definitely be with larger companies…

…I think over time, as the industry become more mature, obviously, the medium-sized and smaller sized enterprises will probably benefit. But I don’t think they will be benefiting from using — training their own model, right? But then they would probably be benefiting from using the already trained models directly through APIs. So I think that’s sort of the way the industry will probably evolve over time. 

Tencent’s management believes that the company’s MaaS will provide a revenue stream that is recurring and high margin

I think, obviously, the revenue model is still evolving, but I would say, theoretically, what you talked about the high margin and high recurring revenue is going to be true because we are adding more value to the customers. And once the customers start using these services, right, it will be built into their interaction with their customers, which will be much more sticky than if it’s in their back-end systems. So I think that would probably be true. 

An important change Tencent has made to improve its advertising technology stack when using machine learning is to shift from CPUs (central processing units) to GPUs (graphics processing units)

If you look at the key changes or key things that we have done with respect to machine learning on ad platform, I think the traditional challenge for us is that we have many different platforms. We have many different types of inventories. We have a very large coverage of user base and with a lot of data, right? And all these things make it actually very complicated for us to target customers based on just rule-based or CPU-based targeting system, which was actually what we have been deploying .And a key change is that we have deployed a lot of GPUs, so moving from CPUs to GPUs and we have built a very large neural network to basically accept all these different complexities and be able to come up with the optimal solution. And as a result, our ad targeting becomes much more effective and much higher speed and more accurate in terms of targeting. And as a result, right now, it actually provides a very strong boost to our targeting ability and also the ROI that we can deliver through our ad systems. And as James talked about, this is sort of early stage of this deployment and continuous improvement of our technology, and I think this trend will continue.

Tesla (NASDAQ: TSLA)

Tesla’s management believes that (1) the company’s Autopilot service has a data-advantage, as AI models become a lot more powerful with more data, and (2) self-driving will be safer than human driving

And I mean, there are times where we see basically, in a neural net basically, it’s sort of, at a million training examples, it barely works at 2 million, it slightly works at 3 million. It’s like, “Wow, okay, we’re seeing something.” But then you get to like 10 million training examples, it’s like — it becomes incredible. So there’s just no substitute for a massive amount of data. And obviously, Tesla has more vehicles on the road that are collecting this data than all other companies combined by I think, maybe even an order of magnitude. So I think we might have 90% of all — a very big number…

…So today, over 300 million miles have been driven using FSD Beta. That 300 million-mile number is going to seem small very quickly. It will soon be billions of miles, tens of billions of miles. And the FSD will go from being as good as a human to then being vastly better than a human. We see a clear path to full self-driving being 10x safer than the average human driver. 

Tesla’s management sees the Dojo training computer as a means to reduce the cost of neural net training and expects to spend more than US$1 billion on Dojo-related R&D through 2024

Our Dojo training computer is designed to significantly reduce the cost of neural net training. It is designed to — it’s somewhat optimized for the kind of training that we need, which is a video training. So we just see that the need for neural net training, again, talking of being a quasi-infinite of things, is just enormous. So I think having — we expect to use both NVIDIA and Dojo, to be clear. But there’s — we just see a demand for really advanced training resources. And we think we may reach in-house neural net training capability of 100 [ exoblocks ] by the end of next year…

…I think we will be spending something north of $1 billion over the next year on — through the end of next year, it’s well over $1 billion in Dojo. And yes, so I mean we’ve got a truly staggering amount of video data to do training on.

Around 5-6 Optimus bots – Tesla’s autonomous robots – have been made so far; Tesla’s management realised that it’s hard to find actuators that work well, and so Tesla had to design and manufacture its own actuators; the first Optimus with Tesla actuators should be made around November

Yes, I think we’re around 5 or 6 bots. I think there’s a — we were at 10, I guess. It depends on how many are working and what phase. But it’s sort of — yes, there’s more every month…  

…We found that there are actually no suppliers that can produce the actuators. There are no off-the-shelf actuators that work well for a humanoid robot at any price…

…So we’ve actually had to design our own actuators to integrate the motor, the power electronics, the controller, the sensors. And really, every one of them is custom designed. And then, of course, we’ll be using the same inference hardware as the car. But we, in designing these actuators, are designing them for volume production, so that they’re not just lighter, tighter and more capable than any other actuators whereof that exists in the world. But it’s also actually manufacturable. So we should be able to make them in volume. The first Optimus that is will have all of the Tesla designed actuators, sort of production candidate actuators, integrated and walking should be around November-ish. And then we’ll start ramping up after that.

Tesla is buying Nvidia chips as fast as Nvidia will deliver it – and Tesla’s management thinks that if Nvidia can deliver more chips, Tesla would not even need Dojo, but Nvidia can’t

But like I said, we’re also — we have some — we’re using a lot of NVIDIA hardware. We’ll continue to use — we’ll actually take NVIDIA hardware as fast as NVIDIA will deliver it to us. Tremendous respect for Jensen and NVIDIA. They’ve done an incredible job. And frankly, I don’t know, if they could deliver us enough GPUs, we might not need Dojo. But they can’t. They’ve got so many customers. They’ve been kind enough to, nonetheless, prioritize some of our GPU orders.

Elon Musk explained that his timing-projections for the actualisation of full self-driving has been too optimistic in the past because the next challenge is always many times harder than the last – he still expects Tesla’s full self-driving service to be better than human-driving by the end of this year, although he admits may be wrong yet again

Well, obviously, as people have sort of made fun of me, and perhaps quite fairly have made fun of me, my predictions about achieving full self-driving have been optimistic in the past. The reason I’ve been optimistic, what it tends to look like is we’ll make rapid progress with a new version of FSD, but then it will curve over logarithmically. So at first, logarithmic curve looks like this sort of fairly straight upward line, diagonal and up. And so if you extrapolate that, then you have a great thing. But then because it’s actually logarithmic, it curves over, and then there have been a series of stacked logarithmic curves. Now I know I’m the boy who cried FSD, but man, I think we’ll be better than human by the end of this year. That’s not to say we’re approved by regulators. And I’m saying then that, that would be in the U.S. because we’ve got to focus on one market first. But I think we’ll be better than human by the end of this year. I’ve been wrong in the past, I may be wrong this time.

The Trade Desk (NASDAQ: TSLA)

The use of AI is helping Trade Desk to surface advertising value for its customers

Of course, there are many other aspects of Kokai that we unveiled on [ 06/06 ], some of which are live and many of which we will be launching in the next few months. These indexes and other innovations, especially around the application of AI across our platform [ are helping us ] surface value more intuitively to advertisers. We are revamping our UX so that the campaign setup and optimization experience is even more intuitive with data next to decisions at every step. And we’re making it easier than ever for thousands of data, inventory, measurement and media partners to integrate with us. 

Trade Desk is using different AI models for specific applications instead of using one model for all purposes

You’ll recall that we launched AI in our platform in 2018 before it was trendy. And we call it then to and distributing that AI across the platform in a variety of different ways and different deep learning models so that we’re using that for very specific applications rather than trying to create one algo to rule them all, if you will, which is something we actually very — in a very disciplined way are trying to avoid. So we can create checks and balances in the way that the [ tech ] works, and we can make certain that AI is always providing improvements by essentially having A/B testing and better auditability

Visa (NYSE: V)

Visa is piloting a new AI-powered fraud capability for instant payments

First, our partnership with Pay.UK, the account-to-account payments operator in the U.K. was recently announced. We will be piloting our new fraud capability, RTP Prevent, which is uniquely built for instant payments with deep learning AI models. Using RTP Prevent, we can provide a risk score in real time so banks can decide whether to approve or reject the transaction on an RTP network. This is a great example of building and deploying entirely new solutions and our network of network strategy…

…So first of all, what we’ve done is we’ve built a real-time risk score. We’ve built it uniquely for instant payments, where there’s often unique cases of fraud in terms of how they work. We built it using deep learning AI models. And what it does is it enables banks to be able to decide whether to approve or reject the transaction in real time, which is a capability that most banks or most real-time payments networks around the world have been very hungry for. It’s a score from 1 to 99. It comes with an instant real-time code that explains the score. And what it does is it leverages our proprietary data that kind of we have used to enhance our own risk algorithms as well as the data that we see on a lot of our payment platforms, including Visa Direct. And one of the benefits of us bringing that to market is it integrates with the bank’s existing fraud and risk tools. Because we’re often providing these types of risk scores to banks and they’re ingesting them from us, it directly integrates into their fraud and risk tools, so the real-time information, their systems know how to use it. It can be automated into their decisioning algorithms and those types of things.

Wix (NASDAQ: WIX)

Wix has worked with AI for nearly a decade and management believes AI will be a key driver of Wix’s product strategy in the future

This quarter, we also continued to innovate and introduce new AI-driven tools in our pipeline. As mentioned last quarter, we have leveraged AI technology for nearly a decade, which has played a key role in driving user success for both Self Creators and Partners. By harnessing a variety of deep learning models trained on the incredible amount of data from the hundreds of millions of Wix sites, we’ve built out an impressive suite of AI and genAI products with the purpose of making the website building experience on Wix frictionless. As AI continues to evolve, we remain on the forefront of innovation with a number of AI and gen-AI driven products in our near-term pipeline, including AI Site Generator and AI Assistant for your business. AI is a key driver of our product and growth strategy for both Self Creators and Partners, and I’m excited for what is still to com

The introduction of generative AI products and features is improving the key performance indicators (KPIs) of Wix’s business

In regards to your question, if we see any tangible evidence that GenAI is actually improving business performance, then yes, we do. We — I’m not going to disclose all the details, but I’m just going to say that the thing we released in the first part of the year and late last year already are showing improvement in business KPIs. So it makes us very optimistic. And of course, the more we put those kind of technology in front of more users, we expect that factor to grow. But if you think about it right, the core value that Wix brings is reducing the friction when you try to build a website. And when you use that technology, that can do tremendously well in order to improve that core value. And then, of course, we expect the results to be significant.

Wix’s management believes that having generative AI technology alone is not sufficient for building a website

So the ones that we’ve seen until now are essentially doing the following, right? They take a template and they generate the text for the template and that — then they save that as a website. Essentially, they’re using ChatGPT to write text and then just put it inside of a template.

When we started, we did that. We’re now doing — with ChatGPT, we’re doing it since last, I think, November. And with ADI, we did it, of course, with algorithm less sophisticated. But even then, we didn’t just inject text to template. We actually created layouts around the text, which is the other way around, right? And that creates a huge difference in what we generate because when you fill text into a template, you are creating essentially artificial text that will fit the design. While in most cases, if you think about building a business, you do the other way around, you create your marketing messages and then you create a design, right, to fit that. And visually, it creates a massive defense efficiency of those websites and very different. So that is the first difference.

The other difference is that if you think about it, since probably 1998, you could write text in a word document and then save it as HTML, okay? So now you just build the website and you have the text and you have a very, very basic website. Of course, you cannot run your business on top of that because it doesn’t have everything you need to run a business. It doesn’t have analytics. It doesn’t have a contact form. It doesn’t have e-commerce. It doesn’t have transactions. All of those are the platform that makes it into a real business. And this is something that most of the tools — all the tools I have seen so far are lacking, right? They just build the page, which you could do in ’98, with word and just save it as HTML. So that’s another huge difference, right?

And the last part is the question of how do you edit. And this is a very important thing. A website is not something that you could edit once and you just publish it and you never go back. You constantly have things to do. You change products, you change services, you change addresses, you add things, you remove things. You need to add content, so Google will like you, and this is very, very important for finding your business in Google. And there’s a lot of other things, right? So you need to be able to edit the content.

Now when it comes to edit content, you don’t want to regenerate the website, okay, which [indiscernible] you see in all of those things that fill a template because it’s not only about filling a template, it’s now about editing the content. And this is the thing that we spend so much money on doing, right, to back in the technology, the e-commerce and then the ability to go in and point at something and edit or move it and drive it. So those are the things that created Wix, and those are, I think, still our differentiators.

Even if you generated a template with ChatGPT and it looks great. And for some magic origin actually, fit your value that the — marketing value that you want to put in your website. Editing it is not going to be possible with the current technology they use. And then even more than that, the ability to have all of the applications on top of it that you really need for our business, don’t exist.

Zoom Video Communications (NASDAQ: ZM)

There are promising signs that Zoom’s AI-related products are gaining traction with customers

Let me also thank Valmont Industries. Valmont came onboard as a Zoom customer a little over a year ago with Meetings and Phone and quickly became a major platform adopter, including Zoom One and Zoom Contact Center. And in Q2, with the goal of utilizing AI to better serve their employees, they added Zoom Virtual Agent due to its accuracy of intent understanding, ability to route issues to the correct agent, ease of use and quality of analytics…

…But we’re really excited about the vision that we can take for them not only around, obviously, the existing platform but what’s also coming from an AI perspective. And I think our customers are finding that very attractive, as you’ve heard from the customers that Eric talked about seeing a lot of momentum of customers that were originally Meetings customers really moving either into Zoom One or adding on Zoom Phone and considering Contact Center as well.

Zoom’s management believes that the company has a differentiated AI strategy

And also our strategy is very differentiated, right? First of all, have a federated AI approach. And also the way we look at those AI features, how to help a customer improve productivity, that’s very important, right? And because the customer already like us, not like some others, right, who gave you a so-called free services and then your AI features price. That’s not our case, right? We really care about the customer value and also add more and more innovations.

Zoom’s management believes that AI integrations in the company’s products will be a key differentiator

And in terms of AI, not like other vendors, right, they already have Contact Center solution for a long, long time. When you look at AI kind of architecture and flexible, right, how to add AI to that to all those existing leaders the Contact Center. We already realized the importance of AI, right? That’s why we have a very flexible architecture. Not only do we build organic AI features but also acquired Solvvy and also the Virtual Agent and so on and so forth. Organic growth and also the acquisition certainly help us a lot in terms of product innovation. 

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Disclaimer: The Good Investors is the personal investing blog of two simple guys who are passionate about educating Singaporeans about stock market investing. By using this Site, you specifically agree that none of the information provided constitutes financial, investment, or other professional advice. It is only intended to provide education. Speak with a professional before making important decisions about your money, your professional life, or even your personal life. I have a vested interest in Alphabet, Amazon, Apple, ASML, Datadog, Etsy, Fiverr, Mastercard, Meta Platforms, Microsoft, PayPal, Shopify, TSMC, Tencent, Tesla, The Trade Desk, Visa, Wix, Zoom. Holdings are subject to change at any time.